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Ok thanks i understand now.

Would be cool in the futuer if it was posbel to import a touny in the HEM interface, so i dont have to open both programs

Hi I bought and registered SNG wizard.

But I still only have trial options aviable.

I cant import or use other full program options, even it says my SNG Wiz is registered

This is how it...

Alright i have zipped a HH file back to the answer i got from your support.

Still dosent work

Can i just copy paste all hands from a game, and send it to you ?

Or how exactly do i take a HH from a specific game ?


EDIT ! i send a copy pasted HH to support.

Here are two pictures.

Notice the EV adjusted value is the same even if the filter is checked or not.


71441


71451

Hi when i click Show @EV adjusted under filtered data it seems to be bugged.

The ROI number only changes its colour from blue to red, but the actual ROI number stays the same.

Also another...

Hi. yes ill try my best to answer.

First cash games works 100 % fine, both the HUD, and importing it into the database.

Second the problem is only with tournaments.

The games i played are a...

My good your support is tilting me.

I already send my HH some time ago, where i got a msg back from your support that they see the problem.

Why do you keep asking people to do all sorts of...

Its not the tournament results that is the problem. We can enter the results mannually, if just the tours was under the results tab.

For like the 1 million times. there are nothing under the...

I have the same problem

Cash work 100 %

Tours & SNG. I have to manually detect them with the table finder ( drag redd cross method)

When manually adding the tables, the HUD works fine, but...

Just and update for others who may have this problem too.

I have sendt my HH to support, and they have ackknowledged that there is indeed a problem with HEM. It does not import SNG results from...

This is the same as it is on Microgaming, when playing SNG's

HUD works fine, but the results are not imported into the database.

I recived and email from support, that they are aware of the...

Ok so i downloaded the PT3 trial to see how that would work compared to HEM.

PT3 all tournament imports into the database. I still have to manually type in tournament winnings, but that a minor...

The last few days nothing imports at all.

Played maybe 30 SNG over the last two days, and not one of them is showing up in HEM under tournaments results tab.

And no the tables does not have...

I have played on Microgaming for like 1,5 years.

Sigh. Sometimes i feel like im just getting some sort of automated answer, do you even read my post ?

There is nothing wrong with bullguard.
...

Is this the only solution you can offer to the problem ?

Im not comfortale with using a program such as teamviewer. I dont even know what it is let alone how to use it.

Is it reallty that...

My Poker client is already in English.

Ill try later today to update XP manually, although im fairly sure its all updated automatecly though.

Im using Anti virus/Firewall program called...

But how can i Re import the hand histories when most of the SNG's arent recorded by HEM ?

Hi

I have a problem with HEM it dosent seem to import SNG corectly on Microgaming.

Sometimes ( most of the times ) none of the SNG i play are imported,

Other times only some of them are...

One thing I really miss and I think is a huge losee, is that there is no induvidual positional stats for Fullring games.

This is the thing i miss most when switching from Pokertracker to HEM.

I would like to have a better position filter for Full Ring games.

Its really bad I can only filter for 6 positions, when FR has eather 9 or 10 seats.

Please in a future update can you consider...