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  1. Try the pgadmin steps above in my first reply to...

    Try the pgadmin steps above in my first reply to try and fix it. Sometimes simply reviewing them in the reports can cause this issue with the postgresql database the same as if he had actually...
  2. Has this player ever shared hands with you that...

    Has this player ever shared hands with you that you then imported? This type of behavior usually indicates that he has been tagged as a hero in the postgresql database tables because you imported...
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    70

    Yes, sorry I had forgot it couldn't be color...

    Yes, sorry I had forgot it couldn't be color ranged yet.

    This feature request has been documented in detail and provided to the developers for future consideration.



    If you want to be...
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    70

    You need to use the 'Total Hands Abbrev' stat...

    You need to use the 'Total Hands Abbrev' stat instead of the default 'Total Hands' stat. See the attached images.



    http://i.imgur.com/Zc15f22.png

    http://i.imgur.com/IGmPVrE.png
  5. Replies
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    We are working on an update for HM2 which will...

    We are working on an update for HM2 which will allow for the import of PokerStars cashout hand histories. It is anticipated that HM2 support will be more limited than the current HM3 Beta support...
  6. Make sure you always start HM2 first before you...

    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start...
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    65

    Which games are you playing? The HUD will not...

    Which games are you playing? The HUD will not work on Blitz poker but should work on their other games AFAIK.

    1) Check that hands are being saved by your poker client to the folder configured in...
  8. Sticky: The 'HM3 Beta' page was taken down in preparation...

    The 'HM3 Beta' page was taken down in preparation for the release.

    Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please...
  9. Sticky: 1) Check that hands are being saved by your poker...

    1) Check that hands are being saved by your poker client to the folder configured in your poker client options - https://support.holdemmanager.com/support/faqCategory/Holdem-Manager-3/Site-Setup
    2)...
  10. Sticky: The official release was pushed back until 11 AM...

    The official release was pushed back until 11 AM EST today and we took down the beta page. If you owned HM2 and already had the HM3 beta activated it should still work. If you didn't have HM3 Beta...
  11. Please give HoldemManager and your site(s)...

    Please give HoldemManager and your site(s) Administrator rights.

    Please close HM2 and Poker Stars then go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version) and right click...
  12. Thread: Exporting Hud

    by fozzy71
    Replies
    1
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    53

    Are these some sort of NoteCaddy Coaching Pack...

    Are these some sort of NoteCaddy Coaching Pack premium HUD and special popups? I am not sure I understand the problem so I am not sure if it is something we can help with on the HM2 side, or...
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    Sticky: Follow whatever instructions it gives in the...

    Follow whatever instructions it gives in the alert viewer - http://hm2faq.holdemmanager.com/questions/3001/HM2+Alert+Viewer+System

    I can't see the date for those hands in the image so I don't know...
  14. Thread: reinstall

    by fozzy71
    Replies
    2
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    55

    Please see this FAQ...

    Please see this FAQ to transfer/backup data. This will ensure that you have your hand histories and HUD saved to import into a new computer, and as a backup to restore in case of an emergency. I...
  15. Sticky: HM3 is not released quite yet but we hope to have...

    HM3 is not released quite yet but we hope to have it released very soon (possibly today*) if all goes well. The HUD should work fine on any stars.xx skin as far as I know. Once it is released our...
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    105

    HM3 has the HUD stat you are looking for: ...

    HM3 has the HUD stat you are looking for:


    163580
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    67

    If you are still not updated to beta 8660 that...

    If you are still not updated to beta 8660 that should be all you need to do:

    Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

    - After...
  18. Replies
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    Thank you for that. Did you try creating a...

    Thank you for that.

    Did you try creating a new database? If you had the same problem in a new database then send us the requested logs, hands, screenshots, etc as instructed in the rest of my...
  19. Sticky: HM3 Beta version and thread title updated: ...

    HM3 Beta version and thread title updated:

    3.1.2.64175 (Pre-Release Beta - October 07, 2019)Reports

    Resolved an issue with shared reports in cash and tournament modes (e.g. Overall,...
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    104

    You can't filter for both situations at the same...

    You can't filter for both situations at the same time in HM2 as you can't use an OR modifier in that HM2 filter menu (it just combines other advanced actions with AND everytime) and you can't...
  21. Thread: Leakbuster

    by fozzy71
    Replies
    2
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    48

    Cash game only.

    Cash game only.
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    a) Ideal way? There is only one way really:...

    a) Ideal way? There is only one way really: Tools - 'Backup Database...', save/transfer the backup file to the other computer then Tools - 'Restore Database...'. It's either that or transfer all...
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    3
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    What site/games are the hands from? Can you see...

    What site/games are the hands from? Can you see the marked/tagged hands in the reports?

    I just opened a previous live play session from IGN and marked hand for review and the tagged hands...
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    No, you have to import hands from a tournament to...

    No, you have to import hands from a tournament to create a tournament in the software. A tournament can't exist without a hand for said tournament having been imported first. You can't just...
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    If your site doesn't write hands at all, or your...

    If your site doesn't write hands at all, or your site isn't writing the known cards to the hands, then neither HM2 or HM3 can import them. If we can't import the hands you don't have any actual...
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