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  1. Replies
    3
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    61

    The All-In Adj Diff/Value in this hand is being...

    The All-In Adj Diff/Value in this hand is being calculated as 0, as it should, due to the fact that a shorter stack player was all-in preflop while you and another player went all-in on the flop.
    ...
  2. Make sure you select the proper 'Profile' before...

    Make sure you select the proper 'Profile' before you edit the opacity.



    Please make sure your poker site's preferred seating options are configured and matched to your HM3 - Tools - Site...
  3. Replies
    3
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    61

    This is because paok1926636 was all-in preflop...

    This is because paok1926636 was all-in preflop but other players could still act on later streets.

    HM3 uses the same equity code as PT4 now which is more accurate and less biased than the code...
  4. Thread: stat

    by fozzy71
    Replies
    1
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    67

    That HM2 stat no longer works. When it worked it...

    That HM2 stat no longer works. When it worked it would display street by street actions for each player at the table, i.e: X = Check, C = Call, R = Raise, etc.

    Street By Street HUD, Live Pot...
  5. Which site or sites are you experiencing this...

    Which site or sites are you experiencing this issue with? STT or MTT? I can't tell what site they are from based on the image, and I also can't tell if the same tourneys are being detected/named...
  6. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    HMT-5328: CBet Situational View - CBet Success vs 1, 2, 3 Are Incorrect (Much too high)

    If you want to be...
  7. If you check the HM3 - Tools - Import Details......

    If you check the HM3 - Tools - Import Details... or Import History... menu and see 'Invalid Initial Stack' errors then that is a known issue the developers are working on.

    IGN-251: IGN 'Invalid...
  8. Please edit the Tools - Site Settings - {your...

    Please edit the Tools - Site Settings - {your site/network name} - Optional Settings - Time Zone Adjustment - [x] 'Manual hand time adjustment (in hours)' option so that the time for the hands in the...
  9. Replies
    2
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    95

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. *

    IMP-433: Add support for 888 HH mucked cards listed as "shows [ , ]"

    These changes should be available in...
  10. Replies
    2
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    143

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  11. Replies
    1
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    99

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  12. I am not sure what your post has to do with the...

    I am not sure what your post has to do with the topic of this older thread. In the future please start a new thread for new topics and you may want to post in our Russian Support forum if you want a...
  13. Replies
    2
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    99

    The HM3 HUD uses a different HUD engine than HM2...

    The HM3 HUD uses a different HUD engine than HM2 did and this is unfortunately just the way that the HM3 HUD works and there is nothing that can be done to prevent the behavior other than simply...
  14. Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. If the steps in that thread you linked did not solve your issue there is nothing further we can suggest. You will need to upgrade to HM3 for future...
  15. If you add a new stat to your HUD Profile you...

    If you add a new stat to your HUD Profile you have to create your own Color Range for the new stat you added. 3Bet IP is in the HM3 Advanced HUD Profile if you want to use the same color ranges that...
  16. Replies
    5
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    203

    a) Please make sure the replayer options (gear...

    a) Please make sure the replayer options (gear icon in the top right corner) - [ ] 'Stats Up To Time Of Hand' is unchecked.

    b) There is no option to view lifetime hero stats in the replayer...
  17. Replies
    4
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    192

    Yes, hand marks/tags should transfer when...

    Yes, hand marks/tags should transfer when importing a HM2 database as should player notes/colors, aliases, rakeback/bonuses, aliases, etc. Here is an example of the HM3 - Tools - 'Import Details...'...
  18. Replies
    1
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    116

    Login to your account...

    Login to your account on our site then go to your Store Account - Payment Methods page/tab and remove the old version of the credit card details, then add a new payment method using the card's...
  19. Replies
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    324

    We recently added a 'Has position' filter to all...

    We recently added a 'Has position' filter to all the 'Flop', 'Turn', and 'River' HUD stats (see attached image). We are planning to add this same 'Relative Position' filter to all the other street...
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    106

    I am not sure exactly what you mean by HM3...

    I am not sure exactly what you mean by HM3 including blockchain technology within it but I assume the answer is no, and we have no plans to support coinpoker.com that I am aware of.
  21. Thread: Replayer bug

    by fozzy71
    Replies
    1
    Views
    139

    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  22. Replies
    1
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    88

    I am not sure what specific PT4 feature you are...

    I am not sure what specific PT4 feature you are referring to as I don't use/test PT4 often but in HM3 we have a Positions and Full Ring Position report and then you can open the 'hole cards grid' and...
  23. Replies
    1
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    144

    Make sure the poker client and hand histories are...

    Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

    If you continue to have...
  24. Replies
    1
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    158

    Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
  25. Replies
    1
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    162

    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
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