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  1. Replies
    4
    Views
    1,192

    Hi, I'm really sorry and I know there is...

    Hi,

    I'm really sorry and I know there is nothing more frustrating than having issues like this when trying to play. I hope i can help you resolve this quickly.

    What is your hard drive model,...
  2. Replies
    3
    Views
    684

    Hi, When you open the tables and you go to the...

    Hi,

    When you open the tables and you go to the active sessions you will see Open tables detected you just need to disable the tick box beside the table you wish to remove the HUD from.
  3. Replies
    1
    Views
    736

    Hi, They are imposing rules that greatly...

    Hi,

    They are imposing rules that greatly inhibit how HUDs can work. The changes were described by Amaya a few weeks ago and can be viewed here -...
  4. Replies
    2
    Views
    1,090

    Hi Epsylon Yes They are imposing rules that...

    Hi Epsylon

    Yes They are imposing rules that greatly inhibit how HUDs can work. The changes were described by Amaya a few weeks ago and can be viewed here -...
  5. 1) Enable the option to see Hidden Files and...

    1) Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+ - It should look like...
  6. Replies
    3
    Views
    1,011

    Hi, I'm really sorry and I know there is...

    Hi,

    I'm really sorry and I know there is nothing more frustrating than having issues like this when trying to play. I hope i can help you resolve this quickly.

    What is your hard drive model,...
  7. Replies
    3
    Views
    464

    Hi, You are very welcome. Thank you for...

    Hi,

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. ...
  8. Hi This is usually an issue with preferred...

    Hi

    This is usually an issue with preferred seating http://hm2faq.holdemmanager.com/questions/2931/Site+Setup

    If it is still not working Open the HM2 > HUD Settings > HUD Designer menu > Click...
  9. Replies
    3
    Views
    464

    Hi, Please follow the instructions in the...

    Hi,

    Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping...
  10. Thread: Locked screen

    by sideshow
    Replies
    2
    Views
    565

    Hi, First try and set the overhang to 0 and...

    Hi,

    First try and set the overhang to 0 and see if that works, If not do the following:

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' >...
  11. Replies
    7
    Views
    1,112

    Hi, - Close HM2 and PokerStars. - Please...

    Hi,

    - Close HM2 and PokerStars.
    - Please update to the latest internal beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

    Make sure you always start HM2 first...
  12. Replies
    1
    Views
    1,610

    Hi, No this is not possible as this is your...

    Hi,

    No this is not possible as this is your database, Some SSD's now use compression automatically. The Truth About SSDs and Compression

    You can also use NTFS compression on the DB folder in...
  13. Replies
    1
    Views
    526

    Hi, First off we do not support Play money...

    Hi,

    First off we do not support Play money tables, and secondly Winamax is not supported on HM1 but is supported for HM2 if you want to give that a try.
  14. Replies
    2
    Views
    433

    Hi, Thank you for letting us know the issue is...

    Hi,

    Thank you for letting us know the issue is resolved, If you need assistance with anything else please let us know.

    Have a nice day and best of luck at the tables.
  15. Hi, Firstly please make sure that your Poker...

    Hi,

    Firstly please make sure that your Poker lobby is in English, Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers...
  16. Replies
    5
    Views
    864

    Hi, To create a new database go to the...

    Hi,

    To create a new database go to the database manager via either the database icon in the bottom status bar or via the top ribbon menu under the Home tab. Then click the green + icon to create a...
  17. Hi, Please enable the Settings > Feature...

    Hi,

    Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable...
  18. Replies
    1
    Views
    432

    Hi, Please follow the instructions in the...

    Hi,

    Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping...
  19. Replies
    5
    Views
    1,051

    Hi, Unfortunately we have no ETA on this, If...

    Hi,

    Unfortunately we have no ETA on this, If your email has being added to the ticket then once it is resolved we will notify you.
  20. Hi, Are the tables short-handed (1 or more...

    Hi,

    Are the tables short-handed (1 or more empty seats)? If yes, it is a known issue:

    HM-8558: Party FF HUD is off when table is short handed

    If it is this, or something different, we are...
  21. Replies
    1
    Views
    1,017

    Hi, Please see this thread about migrating to...

    Hi,

    Please see this thread about migrating to NetBet - http://forums.holdemmanager.com/general-support/516082-guide-migrating-poker770-netbet-holdem-manager-2-a.html

    If the HUD is still not...
  22. Hi, Please follow the instructions in the...

    Hi,

    Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping...
  23. Hi, Thank you for letting us know it solved...

    Hi,

    Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further...
  24. Hi, I am sorry to hear you are experiencing...

    Hi,

    I am sorry to hear you are experiencing trouble.

    Is this happening on every FTP ME tournament? Are they Rush tourneys or non-Rush?
  25. Hi, Thank you for letting us know the issue is...

    Hi,

    Thank you for letting us know the issue is resolved, If you need assistance with anything else please let us know.

    Have a nice day and best of luck at the tables.
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