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What exactly are you trying to find? You're replying to a 5-year-old post, on your first post, which tends to lead to a spam edit in my experience. Please create a new thread with the questions you...

I tested it and it works for me. Make sure you have HM3 closed when you update.

Did you follow post 2 and send in a support ticket?

What shows in the raw hand history? We just import, then move them to c:\hm3archive. We don't edit them in any way.

If they're not showing there, please contact Stars. What happens if you request...

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...

No, but you should back up data. Keep c:\hm2archive.

Please see this FAQ to transfer/backup data -...

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...

Did you send in the report? The screenshot of the message does not have any useful information for us.

Please update to our latest stable version of HM3 from this link -...

What happens when you don't use datamined hands?

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this...

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this...

Please always state the site and game type.

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools...

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...

That other database could be corrupted.

Make a new database for each student - File - new database.

Leakbuster is no longer a partner app. See the Leakonomics forum.

Request the hands from your site.'

Please try all the steps in this FAQ.

I extended your trial.

For any future license related questions:

Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.

This was needed due to a Stars update to remove antes from the table.

Unfortunately HM2 support ended on Dec 31, 2020. I am happy to still try to assist you with this particular ticket but please be advised going forward that you will need to upgrade to HM3 for future...

Unfortunately this issue is not something we can resolve as it is caused by your Intel graphics drivers.
- Please try to update your graphics driver -...

Did you create the ticket and send the hand history files?

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and...

The missing stats can be shown if you right click one of the column headings and enable the stat. Sometimes they are added but not enabled. Once enabled you may have to scroll to the right, hold...

Are there NC notes in it? What exactly is showing? Try resetting the notes and processing them again.