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  1. Replies
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  2. Thread: Winamax bug ?

    by udbrky
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    1
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    2

    In Tools - Site Settings, clear the folders for...

    In Tools - Site Settings, clear the folders for Winamax, then use the auto detect.

    If it continues:

    Please see our HUD Troubleshooting FAQ -...
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    HM2 is no longer available. There are no plans...

    HM2 is no longer available.

    There are no plans for a MAC version of HM2 or HM3 at this time. If you want to use HM2 or HM3 on a MAC you will need to use something like Parallels or BootCamp so...
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    Please make sure that Stars is in English. This...

    Please make sure that Stars is in English. This is in the Stars' Settings - Global - Language - Play In: = English.

    Please see our HUD Troubleshooting FAQ -...
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    In HUD Editor, choose the stat. In the Item...

    In HUD Editor, choose the stat.

    In the Item Properties on the right side, scroll down to position and choose the position you wish for that stat.
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    Please review the following links and follow the...

    Please review the following links and follow the instructions below to try and resolve this issue.

    https://forums.holdemmanager.com/showthread.php?t=539550&p=2499831&viewfull=1#post2499831
    ...
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    Are you using preferred seat in Stars? Did you...

    Are you using preferred seat in Stars?

    Did you set it for one table first before trying others?

    Please see our HUD Troubleshooting FAQ -...
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    Yes, you can use both.

    Yes, you can use both.
  10. From what we have seen from other customers on...

    From what we have seen from other customers on this same site/network is that their new software they moved their players to no longer writes local hand history files. If there are no hands to...
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    We need more information on what is happening on...

    We need more information on what is happening on the crashes.

    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your...
  12. You can upgrade for $50 in the future.

    You can upgrade for $50 in the future.
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    If you open multiple speed tables iPoker use the...

    If you open multiple speed tables iPoker use the same table number which means that the HM2/3 HUD can only attach to one of them. We have communicated this to iPoker and until they issue an update...
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    - Close HM3 and the Holdem Manager Server icon in...

    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3',...
  15. We do not have an ETA.

    We do not have an ETA.
  16. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  17. Replies
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    68

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  18. Replies
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    Your ipoker folder needs adjusted to...

    Your ipoker folder needs adjusted to C:\Users\username\AppData\Local\skin\data\playername\History\Data

    Don't post your logs here. They have your license. All of our instructions are to create a...
  19. Thread: Purchasing HM3

    by udbrky
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    5
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    Send in the ticket and explain what...

    Send in the ticket and explain what trouble/question you have.
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    Make sure you are editing the correct HUD. ...

    Make sure you are editing the correct HUD.

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if...
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    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
  22. 1) This is in the Cbet section - Cbet-Call ...

    1) This is in the Cbet section - Cbet-Call

    2/3) Please see this FAQ for our upgrade policy -...
  23. Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8667.exe

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the...
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    Please reproduce the problem and click the 'Send...

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...
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    There is no ETA. Many times we discover hands...

    There is no ETA. Many times we discover hands that are not importing, and there's a lot of back and forth in testing and fixes and re-testing that does not allow for an accurate ETA.
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