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  1. Replies
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    Hi TiMad, Did you reset your NC settings after...

    Hi TiMad,

    Did you reset your NC settings after you updated NoteCaddy? If not, you may want to try that.

    Also you may want to try increasing the thread count in NC to see if makes a...
  2. Replies
    5
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    37

    Hi TiMad, You're welcome. You've got to...

    Hi TiMad,

    You're welcome.

    You've got to manually update NoteCaddy unless you reinstall HM2 from here: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Update.exe, then go into NoteCaddy...
  3. Replies
    5
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    37

    Hi Timad, You likely need to update your...

    Hi Timad,

    You likely need to update your NoteCaddy in HM2. The seek and caddyscatter seem to be working for me without these issues that you mention.
    ...
  4. Hi arawoy, The developer mentioned "if values...

    Hi arawoy,

    The developer mentioned "if values are set for implicit strength as hand strengths then it is by design to include that in the averages".

    So you would likely want to turn off the...
  5. Hi ahtu26, I'm sorry, but I believe the...

    Hi ahtu26,

    I'm sorry, but I believe the NoteCaddy color coding feature only works with PokerStars.
  6. Replies
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    247

    Hi lio, If you don't mind, could you please...

    Hi lio,

    If you don't mind, could you please create a support ticket here? https://support.holdemmanager.com/support/ticket/79

    In the ticket, please link to this thread.

    Please attach your...
  7. Replies
    1
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    79

    Hi warducky, That's not normal. The...

    Hi warducky,

    That's not normal. The NC.PlayerOverview should be eligible to appear at zoom cashgames on PokerStars.

    If you don't mind, could you please create a support ticket here?...
  8. Hello karp, You can make a ticket and send a...

    Hello karp,

    You can make a ticket and send a link to the log file. Are you noticing anything else abnormal happening during your session?

    -To create a support ticket-
    1....
  9. Replies
    6
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    247

    Hello lio, If your CPU is going to 100%, can...

    Hello lio,

    If your CPU is going to 100%, can you try turning down the thread count in NoteCaddy?

    If you disable NC and then re-enable it via the HM3 → APPS menu does the note creation resume?
    ...
  10. Hi Marci9, If you notice note creation run...

    Hi Marci9,

    If you notice note creation run abnormally slow like that you can usually resolve it by resetting your settings.

    *Resetting HM2 NC Settings*
    1. To reset NC to factory defaults,...
  11. Replies
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    233

    Great, thank you for letting us know :)

    Great, thank you for letting us know :)
  12. Hi ribery19, Sorry for the troubles. If...

    Hi ribery19,

    Sorry for the troubles.

    If you don't mind, could you please create a support ticket here? https://support.holdemmanager.com/support/ticket/79

    In the ticket, please link to...
  13. Replies
    3
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    145

    A couple of things to try out which usually help...

    A couple of things to try out which usually help with issues like this:

    *Resetting HM3 NC Settings*
    1. To reset NC to factory defaults, close HM3 (and the server from the taskbar) and go into:...
  14. Replies
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    233

    The NC replayer should be fixed now with the...

    The NC replayer should be fixed now with the latest NC update, v2.9.95.0. Please let us know if you still experience issues with it.
  15. Replies
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    Hello ribery19, This seems like a bug. Thank...

    Hello ribery19,

    This seems like a bug. Thank you for reporting it. I've let the developers know about it. I'll update this thread once it is addressed.
  16. Replies
    2
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    111

    Hi pyton, I think it shouldn't matter much if...

    Hi pyton,

    I think it shouldn't matter much if you have set it to max threads while you're playing. If you do this and you start to notice that your CPU is maxing out often, then go ahead and turn...
  17. Replies
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    Thank you, karp. I've reproduced this and let...

    Thank you, karp. I've reproduced this and let the developers know. Hopefully it's resolved in the next update for good.
  18. Hi Arkells, If you don't mind, could you...

    Hi Arkells,

    If you don't mind, could you please create a support ticket here? https://support.holdemmanager.com/support/ticket/79

    This will help the developers figure out what is causing the...
  19. Replies
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    445

    Hi Filet-O-Fish, If you don't mind, could you...

    Hi Filet-O-Fish,

    If you don't mind, could you please create a support ticket here? https://support.holdemmanager.com/support/ticket/79

    This will help the developers figure out what is causing...
  20. Replies
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    Thanks for letting us know that helped, karp. ...

    Thanks for letting us know that helped, karp.

    If you saved a copy of your settings that weren't working, can you please upload them to a ticket a here?...
  21. Replies
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    Hi karp, We tested out the CaddyReport, and it...

    Hi karp,

    We tested out the CaddyReport, and it seems to be working as expected. We tested in cash games on WPN, and in a SnG on PokerStars.

    Can you please try resetting your NC settings to...
  22. Thank you, FALOs. I've updated the developers...

    Thank you, FALOs. I've updated the developers with your response. I think there is a good chance your issue can get addressed for the next update.
  23. Replies
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    Well it looks like it is certainly creating notes...

    Well it looks like it is certainly creating notes and processing hands.. are you saying that when you're playing the CaddyReport is not ever showing any new hands/notes? CaddyReport will only do...
  24. Replies
    3
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    104

    Hi Floridakrsk, Can you upload the...

    Hi Floridakrsk,

    Can you upload the definitions, or send them to me via email support@notecaddyedge.com and I will check them out to see what's going on.
  25. Replies
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    Hi MartinBKK, I'm sorry for the frustrations. ...

    Hi MartinBKK,

    I'm sorry for the frustrations. Can you please try resetting settings to see if it solves the issue?

    *Resetting HM3 NC Settings*
    1. To reset NC to factory defaults, close HM3...
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