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  1. PokerStars imposed rules that greatly inhibit how...

    PokerStars imposed rules that greatly inhibit how HUDs can work. The changes can be viewed here and was discussed in detail in this thread when the rules were originally announced.

    These features...
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    I did some testing of this and was not able to...

    I did some testing of this and was not able to reproduce the issue using a multi panel/group HUD by simply importing a new popup but I was able to duplicate the issue when I deleted the 'NoteCaddy...
  3. Are these 8max MTT? If so, we have this...

    Are these 8max MTT? If so, we have this documented for our developers and it is awaiting review. This issue has been documented in detail and provided to the developers to resolve. If you want to...
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    Which specific 888Poker.xx skin are you playing...

    Which specific 888Poker.xx skin are you playing at? Are you playing cash or SNG or MTT?

    Are you using the HM3 - HUD - Standard HUD or Graphical HUD? If you toggle on the other type does the...
  5. The developers are still actively working to get...

    The developers are still actively working to get this fixed in a future update but unfortunately I do not yet have an estimate as to when it will be fixed and released to customers in a beta release....
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    Sticky: Please report any NC specific issues in the...

    Please report any NC specific issues in the NoteCaddy Support Sub-Forum for them to test and work with you to resolve.
  7. Thread: Support Ticket

    by fozzy71
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    That ticket you replied to was in our automated...

    That ticket you replied to was in our automated 'crash logs' inbox which is not checked daily. In the future you should create a new ticket that goes to our standard support inboxes from this page....
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    We have a FAQ that should answer all of your...

    We have a FAQ that should answer all of your questions on this page.
  9. Currently the only way to write a hand specific...

    Currently the only way to write a hand specific note in HM3 is by right-clicking a hand in the reports and choosing the 'View' option to open the hand history viewer.
    ...
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    This is an old thread for HM2, not HM3. HM3 uses...

    This is an old thread for HM2, not HM3. HM3 uses a different HUD engine.

    - By default the HUD components placed on the table are locked in position to avoid accidentally moving the HUD while...
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    Unfortunately we do not as HM3 (and HM2) do not...

    Unfortunately we do not as HM3 (and HM2) do not have any live tracking features. HM2 had them originally but we disabled the 'Live Tracking' feature required to power them many years ago as it was...
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    Sticky: HM3 supports Windows 7, 8, 8.1 or 10 as detailed...

    HM3 supports Windows 7, 8, 8.1 or 10 as detailed in this FAQ.
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    I did some testing and was able to duplicate this...

    I did some testing and was able to duplicate this with one of the players in my database, but not all players, so I wrote it up for the developers to review. This issue has been documented in detail...
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    HM3 - HUD - HUD Options... - General Settings /...

    HM3 - HUD - HUD Options... - General Settings / General - Mucked Cards - [ ] Display

    Edit: You will also want to disable the [ ] 'Show Equity Percentages' option as well if you don't want to see...
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    Please follow the instructions in the post above...

    Please follow the instructions in the post above yours to update to the latest beta, reproduce the issue, then send the requested logs to us for review in a support ticket.
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    They changed the format of the 4 card PLO hand...

    They changed the format of the 4 card PLO hand history files so you need to install the new beta version we just released this morning from this thread. You will receive a prompt to update HM3 any...
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    As previously communicated in emails, alerts, and...

    As previously communicated in emails, alerts, and forum posts, there will be no future updates or support for HM2. WPN subsequently released an update that changed the hand history format of...
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    Unfortunately HM2 support ended on Dec 31, 2020. ...

    Unfortunately HM2 support ended on Dec 31, 2020. I am happy to still try to assist you with this particular ticket but please be advised going forward that you will need to upgrade to HM3 for future...
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    Unless I am misunderstanding your question I...

    Unless I am misunderstanding your question I believe I answered this in the previous reply. You just need to open the 'Holdem Hole Cards' report then apply that filter and you can see the results...
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    If you have the final version 2.0.0.8714 of HM2...

    If you have the final version 2.0.0.8714 of HM2 installed and Party released an update that caused the HUD to fail then there is nothing further we can do as HM2 support has ended and you should try...
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    You can open the Report Selector - Preflop -...

    You can open the Report Selector - Preflop - 'Holdem Hole Cards' report then filter for 'AllInOnPreflop=true' and 'AllInOnPreflop=false' to compare the differences.

    165324
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    I just tested this in our latest internal beta...

    I just tested this in our latest internal beta version of HM3 and had no issues.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification...
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    When it 'disappears' can you still see the HM3...

    When it 'disappears' can you still see the HM3 icon in the Windows Taskbar at the bottom of the monitor? If so, it is open but is being displayed outside the borders of your display. This can...
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    It should tell you in the alert viewer in the...

    It should tell you in the alert viewer in the upper right corner of HM3 how much to adjust it if the time is incorrect. You can also determine it yourself if you play an orbit of micro stakes and...
  25. Unfortunately the HM3 popups do not have the...

    Unfortunately the HM3 popups do not have the ability to display cell borders in the current HUD/Popup designer but it is something we hope to implement in the new HUD engine that the developers are...
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