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It looks like you're using the free version. This is limited to 10NL and lower. Based on the hands and $ won/lost, these hands are most likely higher stakes. To access the hands, you will need a paid...

Hello Zeddicus,

I am sorry to hear that you are experiencing trouble.

Some Party skins are no longer writing hand history files. You have to request them from them. Unzip the file in your...

Hello Yegon,

You have to toggle on the HM3 - Tools - Settings - General - [x] 'Show anonymous players in reports' option as shown in the attached/linked images below.
-...

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...

This is in HM3. HM2 is no longer supported or updated.

Most likely, it won't work on HM2. We have stopped supporting HM2 after 2020.

Please update to this version
https://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8714.exe

The automatic Site...

Please create a support ticket with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your...

Please close HM2, download this ZIP,
https://www.holdemmanager.com/Downloads/PokerstarsZoomTables.zip
and unzip (replace existing) it to this folder...

There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

Note: There is a...

We found it now and replied.

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your...

Please update to this version:

https://www.holdemmanager.com/Downloads/TN2Update2.8.63s.msi

Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to...

I am sorry to hear you are experiencing trouble.

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab,...

HM3 does not support the Chico Network sites natively at this time. The only 3rd party card catchers HM3 officially supports are here - https://www.holdemmanager.com/hm3/converters/ and...

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...

Please update to this version
https://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8714.exe

You might want to change your username so that it is not your email address.

I am sorry to hear you are experiencing trouble and for the delay. Forum posts sometimes get lost down in the list.

Please update to this version:
...

Did you follow the edit in the post above yours?

You can edit the font size in the HUD - 'HUD Editor...' menu for each HUD/Stat in the Item Properties section. You can also try toggling the HUD -...

You can import it in File - Import file/folder.

You can't manually enter one.

A fresh install can help. Make sure you have 20% free hard drive space.

Make sure you backup all personal docs and files.

You can make a backup of the active database and settings at any time...

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also...

You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the...

There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

Note: There is a...

Please update to this version
https://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8714.exe


What site and game type are you having issues with? Is it on live table or replayer?