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  1. Replies
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    HM2 doesn't support Bodog/Ignition hands, only...

    HM2 doesn't support Bodog/Ignition hands, only PT4 and HM3 support hands wrote by the PT4/HM3 Ignition Hand Grabber app. To get them into HM2 you would have to run those hands, or the original hands...
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    It sounds like you maybe imported only cash hands...

    It sounds like you maybe imported only cash hands but HM2 is in Tournament mode instead. Make sure you are in the right game mode: i.e. cash or tournament, then search for the proper 'hero' site...
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    I can't duplicate this and have never heard such...

    I can't duplicate this and have never heard such a bug reported before. What site/games are the hands from? Does it happen with any hand from any other site or just specific hands from specific...
  4. HM3 does not have positional versions of every...

    HM3 does not have positional versions of every stat like HM2 did, as many customers felt it cluttered up the stats list.* Instead we have the HUD - HUD Editor - Item Properties - Position modifier as...
  5. Thread: MTT Report bug

    by fozzy71
    Replies
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    Send us the hands for testing as instructed above...

    Send us the hands for testing as instructed above multiple times. It is nearly impossible for us to help you solve these types of problems if you won't send us the hands for testing, as we requested...
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    Those popups are not configured for HM3 yet as...

    Those popups are not configured for HM3 yet as NoteCaddy is not yet available for public beta testing in HM3.

    There is an alert/advisory on the HM3 left side bar near the bottom with a link to...
  7. The only fix/workaround we have found is if you...

    The only fix/workaround we have found is if you have a dual monitor setup you can open the Windows Display Settings and change monitor #2 to be your primary/#1 monitor and the min/max/close buttons...
  8. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    HMT-4823
    Add Line Analysis popup to HUD

    If you want to be notified when it is fixed please send an email...
  9. We need the HM3 logs sent in a support ticket...

    We need the HM3 logs sent in a support ticket with that event viewer log. It looks like the previous reply was given out of habit for HM2 instead of HM3 so you probably didn't know how to collect...
  10. Thread: new user

    by fozzy71
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    We have a FAQ explaining how to import PT4 hands...

    We have a FAQ explaining how to import PT4 hands to HM3 here - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/267/Importing-PokerTracker-4-Database-Into-HM3
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    It is available in the HUD Designer for the HUD,...

    It is available in the HUD Designer for the HUD, but it is not available in the Reports stat picker you are looking for it in.

    163829

    HM2 has 2 sets of stats, one for the HUD and one for the...
  12. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve.

    HMT-5136
    Party Downloaded Run It Twice (RIT) hands do not import

    If you want to be notified when it is...
  13. Thread: MTT Report bug

    by fozzy71
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    We need the hand history and tournament summary...

    We need the hand history and tournament summary files sent to us in a support ticket, with screenshots and specific details of which stats for which tournaments are incorrect.

    Please create a...
  14. Thread: standard HUD

    by fozzy71
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    I don't understand what this means. You need to...

    I don't understand what this means. You need to create a support ticket on our site and send the logs/files as instructed above, and below again:

    Please create a support ticket with a link to...
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    What site are you playing? Make sure the...

    What site are you playing?

    Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options and restart the poker client or reinstall...
  16. Make sure the poker client and hand histories are...

    Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options and restart the poker client or reinstall the software and choose English.*...
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    No, they only just introduced RIT after we added...

    No, they only just introduced RIT after we added basic import support for non-RIT hands. We need users like yourself to send us hands and problem descriptions from the hands for testing.

    Please...
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    We don't want the screenshots posted here, we...

    We don't want the screenshots posted here, we want them sent in a support ticket with the hands and logs as was instructed in the FAQ in post #2.

    Please create a support ticket with a link to this...
  19. Thanks for the detailed reply. I will keep this...

    Thanks for the detailed reply. I will keep this tab open in a reminder list and forward it to our QA/Testing Manager for detailed testing when we are discussing testing matters next.
  20. It sounds like you were experiencing this new...

    It sounds like you were experiencing this new issue we just discovered last week:

    HMT-5137
    Zoom HUD stop working when open zoon and normal table at the same time with aurora enabled

    This is a...
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    HM3 replayer won't show lifetime hero hands...

    HM3 replayer won't show lifetime hero hands currently.



    Villains should show lifetime data (default 20k max hands) in the HUD though, unless you changed the default HUD filters:

    Did you edit...
  22. I haven't done this myself or had reason to...

    I haven't done this myself or had reason to suggest this in a long time but I have an old canned reply/steps from one of our remote support techs that should do what you want I believe:

    To reset...
  23. Correct. HM2 has a Vs Player report that would...

    Correct. HM2 has a Vs Player report that would do what you are trying to do but HM3 does not have that same report/functionality at this time.

    Once we eventually add the:

    HMT-3562...
  24. I can't really say why such a large sample might...

    I can't really say why such a large sample might have such a large winrate off the top of my head based on a single image/row of a report. The couple test databases I tested with similar filters...
  25. If you run the filter: in the overall...

    If you run the filter:



    in the overall report you should get your 6312 number. That is the number of CBets you actually made in total, that your success rate is a percentage of/from.

    If you...
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