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  1. Replies
    3
    Views
    55

    Please create a support ticket...

    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your...
  2. Replies
    7
    Views
    70

    Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  3. Thread: HM3 refund

    by udbrky
    Replies
    4
    Views
    82

    This is taking longer than usual due to an issue...

    This is taking longer than usual due to an issue outside of our control. We will reply back to the first ticket.
  4. 1) It will be released soon. 2) We comply with...

    1) It will be released soon.

    2) We comply with every one of Stars' rules. Anything that violates them is disabled when you are on Stars.
  5. Replies
    16
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    4,004

    Sticky: This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  6. Replies
    1
    Views
    53

    Just the ones since yesterday? Or all? Please...

    Just the ones since yesterday? Or all? Please always tell us the site.

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand...
  7. You can use Note Caddy to create these board...

    You can use Note Caddy to create these board specific stats.
  8. Replies
    48
    Views
    3,887

    You need to keep the *.msi file for your...

    You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please make sure you always keep that most recent *.msi file in your...
  9. Replies
    16
    Views
    4,004

    Sticky: No, an update does not mean you have to create a...

    No, an update does not mean you have to create a new database.

    You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please...
  10. It's not possible to make that version work due...

    It's not possible to make that version work due to the crash that 3.1.14 fixed.
  11. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  12. Please reproduce the problem and: a) Take a...

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your...
  13. Please see post 3 2 posts above your post -...

    Please see post 3 2 posts above your post - https://forums.holdemmanager.com/showthread.php?t=542803&p=2512279&viewfull=1#post2512279

    Please 'Contact Support' here -...
  14. Did you use File - Open Database and point to the...

    Did you use File - Open Database and point to the file?
  15. Make sure you only have one hand history and one...

    Make sure you only have one hand history and one tournament summary folder for WPN sites.

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the...
  16. Thread: Licence issue

    by udbrky
    Replies
    1
    Views
    82

    Please see this FAQ for help in resolving...

    Please see this FAQ for help in resolving licensing issues - http://hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager

    If you continue to have problems, please...
  17. Replies
    3
    Views
    68

    Exactly.

    Exactly.
  18. Thread: HUD size

    by udbrky
    Replies
    3
    Views
    97

    It is not in this update.

    It is not in this update.
  19. Thread: Hud and ipoker

    by udbrky
    Replies
    3
    Views
    123

    Please update to this version...

    Please update to this version
    http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8699.exe

    i) Please try to vacuum/analyze and reindex your database -...
  20. Replies
    45
    Views
    3,527

    Turn off the win 8 setting. Uncneck the "Run this...

    Turn off the win 8 setting. Uncneck the "Run this program in compatibility mode"

    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and...
  21. Thread: HM3 wont start

    by udbrky
    Replies
    28
    Views
    2,310

    You need to keep the *.msi file for your...

    You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please make sure you always keep that most recent *.msi file in your...
  22. Replies
    2
    Views
    78

    Please enable the Settings > Feature Logging >...

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also...
  23. Replies
    3
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    70

    Unopened (RFI) means it folded to you. PFR...

    Unopened (RFI) means it folded to you.

    PFR Unopened means you raised first in.

    Open Jam means you shoved first in.
  24. This is not something we can do through the...

    This is not something we can do through the forum.

    Please 'Contact Support' here - https://support.holdemmanager.com/ - with a link to this thread and your forum username.
  25. Replies
    48
    Views
    3,887

    See the ticket.

    See the ticket.
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