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  1. Replies
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    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
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    You can find the 6 digit ticket number on the...

    You can find the 6 digit ticket number on the page I linked and post it here so I can make sure our QA/Testing Manager sees your bug report, logs, etc.





    We need to see your logs from the...
  3. - Close your poker clients, close HM3 and...

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link.
    - Restart HM3...
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    It is still in our 'To Do' category of our bug...

    It is still in our 'To Do' category of our bug tracking system but unfortunately I do not have an estimate for when this issue will be resolved. We do not give estimates until it has been confirmed...
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    The link to the new beta version was linked in...

    The link to the new beta version was linked in orange in my previous reply. You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools -...
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    What is your 6 digit ticket number? Here is a...

    What is your 6 digit ticket number? Here is a direct link to your My Tickets page.

    I see in our system that we supposedly added support for these tables to PT4 late last year but I have had a few...
  7. Replies
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    Then you must have created the database(s) in a...

    Then you must have created the database(s) in a non-default path. We might be able to determine the path if you send us the log files we asked for or you could try searching Windows File Explorer...
  8. Replies
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    477

    From what I can see in our system we should be...

    From what I can see in our system we should be supporting the new poker client but I have had a few reports from customers saying that it is not working for them.

    - Close your poker clients, close...
  9. Thread: Leackbuster

    by fozzy71
    Replies
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    I think you are talking about the 'Leakonomics'...

    I think you are talking about the 'Leakonomics' Situational View, not 'LeakBuster'. I do not have an estimate as to when the 'Leakonomics' Situational View will be finished and released.
    ...
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    - Close your poker clients, close HM3 and...

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Use Windows Explorer to find the following folder on your computer:...
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    You have to manually edit the filter after you...

    You have to manually edit the filter after you create it and change the 'And' modifier to 'OR' between the FirstRaiserPosition and FirstLimperPosition filters, and add parentheses around them as well...
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    Yes, as far as I can see they should import...

    Yes, as far as I can see they should import without error in our latest beta version 3.1.19.7496 of HM3.
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    Please see this other thread...

    Please see this other thread about the new Winamax software.

    a) Please reproduce the problem and:
    - Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live...
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    I am not sure if we can support multiple tables...

    I am not sure if we can support multiple tables in a single window or not. I think our QA/Testing Manager has access to Winamax but I am not sure if he has access to this new version of Winamax you...
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    Close your poker clients, close HM3 and...

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray and rename the database file - C:\Users\{UserName}\Documents\Holdem Manager...
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    What is your 6 digit support ticket number? Here...

    What is your 6 digit support ticket number? Here is a direct link to your My Tickets page.

    Please update your ticket and attach the original HH file that contains that new hand, and...
  17. Thread: Stat request

    by fozzy71
    Replies
    1
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    2

    This feature request has been documented in...

    This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact...
  18. Thread: Problem

    by fozzy71
    Replies
    5
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    6

    You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know you solved your problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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    Thank you for letting us know you solved your...

    Thank you for letting us know you solved your problems. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
  20. Thread: Problem

    by fozzy71
    Replies
    5
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    6

    Our PokerStars Setup Guide can be found here...

    Our PokerStars Setup Guide can be found here.



    If you can see your hands in the Reports and the HUD is working but in the wrong place:

    Please make sure your poker site's preferred seating...
  21. It is accounted for in the 'Net Won' stat/results...

    It is accounted for in the 'Net Won' stat/results but it is not accounted for in the 'Rake Taken Game' stat or other various 'Rake' related stats. It is a separate fee so has to be accounted for...
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    Which version of HM3 are you using? If you do...

    Which version of HM3 are you using? If you do not have the new beta version 3.1.19.7496 installed yet please update from the link as instructed in the steps below.

    - Close your poker clients,...
  23. You are very welcome. Thank you for letting us...

    You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you...
  24. Which version of HM3 are you using? If you do...

    Which version of HM3 are you using? If you do not have the new beta version 3.1.19.7496 installed yet please update from the link as instructed in the steps below.

    - Close your poker clients,...
  25. Are you using the exact same HUD 'Profile' on...

    Are you using the exact same HUD 'Profile' on both types of tables? Do you see the 'Table Averages' group in the HUD Profile for both table types? If you have a different HUD profile for each type...
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