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  1. Hi tese, Hmm that is a very strange issue. Is...

    Hi tese,

    Hmm that is a very strange issue. Is it possible for you to please upload and attach your composite definition and any note definitions which it calls upon so that we can try to...
  2. Hi hulahHULAH, Thank you for letting us know...

    Hi hulahHULAH,

    Thank you for letting us know how you solved it. If it is not too much trouble can you please upload any definitions which you've found that have broken NC?
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    Hi geri166, I'm sorry for the troubles.* Can...

    Hi geri166,

    I'm sorry for the troubles.* Can you please reset your NoteCaddy settings to see if the issue resolves?

    *Resetting HM3 NC Settings*
    1. To reset NC to factory defaults, close HM3...
  4. Thanks, Ant, for letting us know :)

    Thanks, Ant, for letting us know :)
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    Hi lio, I think we took care of this for you. ...

    Hi lio,

    I think we took care of this for you. If the issue still persists for you, please let us know.
  6. Hi AngelR, I'm not sure what I'm looking at...

    Hi AngelR,

    I'm not sure what I'm looking at your in your screenshot. I do see the .stat definitions in your screenshot, but you said you cannot find them, so I'm confused here. If some stats are...
  7. Hi Beachking, I'm glad that helped. ...

    Hi Beachking,

    I'm glad that helped.

    Around how many hands are in your database? And are you using a lot of NoteCaddy definitions? The 'store temporary images on a RAM drive' setting should...
  8. Yes, it should be resolved now. You may need to...

    Yes, it should be resolved now. You may need to reset and reprocess your notes in NC though.
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    Hello Philforever, It seems like maybe...

    Hello Philforever,

    It seems like maybe NoteCaddy is not reading the stakes of the hand histories correctly. If you don't mind, can you please open a ticket and attach some hand histories?
    ...
  10. Hi AngelR, NoteCaddy creates stats or notes. ...

    Hi AngelR,

    NoteCaddy creates stats or notes. If you use the statname.stat and place it onto your HUD/Popups it will just show a number. If you use the statname.note then it will act as a note.
  11. Hello AngelR, Yes it will affect your stats,...

    Hello AngelR,

    Yes it will affect your stats, it will merge them together. To resolve it you can give the stats different 'descriptions' or 'grouping prefixes'.

    165441
  12. I'm sorry for the troubles.* Can you please reset...

    I'm sorry for the troubles.* Can you please reset your NoteCaddy settings to see if the issue resolves?

    *Resetting HM3 NC Settings*
    1. To reset NC to factory defaults, close HM3 (and the server...
  13. I'm sorry I didn't mean to be condescending. ...

    I'm sorry I didn't mean to be condescending. Thank you for the video. Can you try making a new database and importing some hands into it to see if the notes process correctly for you in this new...
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    Hi FALOs, Are you still referring to the HM2...

    Hi FALOs,

    Are you still referring to the HM2 NoteCaddy, or do you mean for the HM3 NoteCaddy?

    The HM2 NoteCaddy will get updated again I found out, but the developers have to make some changes...
  15. Hi Beachking, Do you mean that stats coming in...

    Hi Beachking,

    Do you mean that stats coming in are not being updated at the tables, or that no stats at all are showing?

    I tested at WPN cash games and could see NoteCaddy values on the...
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    Hello, I'm sorry for the troubles. Can you...

    Hello,

    I'm sorry for the troubles.

    Can you please screenshot the message you're seeing?

    What type of tournaments are you playing, and on which site?

    Regarding the virtual disk error, a...
  17. Yes the files are in the root folder...

    Yes the files are in the root folder (C:\Users\username\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Apps), but no I don't believe there is a direct link for the update files.
  18. Hi hulahHULAH, I'm sorry for the troubles. ...

    Hi hulahHULAH,

    I'm sorry for the troubles. Can you please make a ticket following these instructions so that we can try to figure out why this is happening for you?

    Please create a support...
  19. Hi AngelR, For your definition in the Preflop...

    Hi AngelR,

    For your definition in the Preflop action sequence you can set 'Player's Final Action on this Street' for the preflop raise. This will ensure that there can't be a 3bet.

    (thank you...
  20. Hi MiamMiam, Thank you for reporting this. I...

    Hi MiamMiam,

    Thank you for reporting this. I will investigate it and get it written up for the developers if I can reproduce it.
  21. Are your definitions all composite definitions? ...

    Are your definitions all composite definitions? If so, these became broken with the current build, but should be fixed in the next update (high priority).



    Mostly everything seems to be...
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    Hi jcesarsa, Definitions like this are...

    Hi jcesarsa,

    Definitions like this are composite definitions, and they are currently broken in this NC version. They should be fixed in the next update.
  23. Hi rovanuzo, v97 was the new update that was...

    Hi rovanuzo,

    v97 was the new update that was released a couple of days ago.

    Can you please try to reset your settings to see if it solves the problem?

    *Resetting HM3 NC Settings*
    1. To...
  24. Thanks for telling us about this. I can...

    Thanks for telling us about this. I can reproduce this new issue. NoteCaddy is showing me the composite data when I test for it, but it's not populating onto the HUD/Popups. I made a ticket for...
  25. An update was released recently which should...

    An update was released recently which should hopefully resolve the issues you had.
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