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  1. There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    Note: There is a...
  2. You do not have to purge or delete the Ignition...

    You do not have to purge or delete the Ignition Hand Grabber (IHG) live play hands. You just have to toggle on the 'allow reimport' setting before you manually import the downloaded hands as...
  3. Close HM3, exit the server icon from the Windows...

    Close HM3, exit the server icon from the Windows System Tray and close your poker client(s) then view your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config\ with...
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    If you want to create an alias with a lot of...

    If you want to create an alias with a lot of villains you can do it via PGAdmin as explained here or via the new NoteCaddy Premium Aliases feature that creates an alias based on a color definition...
  5. Please try all the steps in this FAQ...

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this...
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    It is not in the Filter Editor, you have to type...

    It is not in the Filter Editor, you have to type it in the Filter field at the top of any report.

    165779
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    This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
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    That is not possible in HM2 but in HM3 you can...

    That is not possible in HM2 but in HM3 you can filter for NumberOfBoards=1
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    C = Call B = Bet F = Fold R = Raise X = Check...

    C = Call
    B = Bet
    F = Fold
    R = Raise
    X = Check




    If you hover over a stat in the HUD Editor - Stat Picker it will show you the definition of the stat. The Reports Stat Picker shows it...
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    How much free space do you have remaining on the...

    How much free space do you have remaining on the C:\ drive? If hands won't delete or purge it is most often because you do not have enough free space remaining for HM3 to use as temp space when...
  11. This issue has been documented in detail and...

    This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include...
  12. I have never played these games personally so I...

    I have never played these games personally so I don't have any hand history files to test. I see one old developer ticket about their DON's where we have a downloaded hand history file and it is...
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    I am not sure if it is a known issue or not as...

    I am not sure if it is a known issue or not as your posts are quite vague. You didn't even mention which site you are playing in your posts from what I can see after translating all your posts to...
  14. I am not sure if we have any support that...

    I am not sure if we have any support that regularly plays 888 so please reproduce the issue and send screenshots, logs and hands from a session as requested in the previous replies.

    a) Please...
  15. It sounds like you configured your HM3Archive...

    It sounds like you configured your HM3Archive folder as an auto import folder. Open the HM3 - Tools - Site Settings... menu and double check all of the site's auto import folders and select/remove...
  16. Did you edit the config file in the past to show...

    Did you edit the config file in the past to show lifetime stats in the replayer HUD? If so you need to remove that edit or change it to 'False' when playing live.

    There is no option to view...
  17. Please create a support ticket via the 'Contact...

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and...
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    You are very welcome. *Thank you for letting us...

    You are very welcome. *Thank you for letting us know what solved your problems. *It helps us when crafting future replies to other customers with similar problems.

    I will close this support ticket...
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    You are very welcome. *Thank you for letting us...

    You are very welcome. *Thank you for letting us know what solved your problems. *It helps us when crafting future replies to other customers with similar problems.

    I will close this support ticket...
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    If this is happening on their 5max or 8max tables...

    If this is happening on their 5max or 8max tables it is a known issue caused by the ipoker client. Their hand history files for the new table sizes do not include the table size information. The...
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    165774

    165774
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    Yes, unused or duplicate auto import folder paths...

    Yes, unused or duplicate auto import folder paths will cause the auto import to fail for other active WPN skins.
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    - Close your poker clients, close HM3 and...

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link.
    - Restart HM3...
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    I believe it still queries for the hero data even...

    I believe it still queries for the hero data even if you have the hero HUD hidden so it might but there are too many variables (pc specs, DB size, total hero hands, hud/popup complexity, etc) for me...
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    There is no option to view lifetime hero stats in...

    There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

    Note: There is a...
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