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  1. #1
    Junior Member
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    Mar 2012
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    5

    Default problem at MICROGAMING

    Two days ago my HUD was not working and I saw HM2 was not importing any hand of the actual session.I made the last actualization of HM2 that I had pendant since 15days ago and I saw changes in HM2.With that actualization it started to work properly and I saw microgaming had made some changes(now they dont let us to use hud at any of the anonimous tables).But yesterday I started to play and my HM2 was not working anymore at microgaming(24hpoker).Ill be very gratefull if someone help me to resolve this problem.Thanks.

  2. #2
    Graphics Guru fozzy71's Avatar
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    Default

    You mention HM2 in your post but this is the HM1 forum. Which software are you having problems with?

    We were asked to stop supporting their Anon tables so we have to respect their request or they could prohibit our software on the rest of their tables. Are you playing anon tables on 24hpoker?

  3. #3
    Junior Member
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    Dec 2013
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    2

    Default

    I guess no need to create another thread, HEM1 HUD stops working on microgaming tournaments with the latest internal update. Which means I have to choose which site works with a hud - microgaming or 888.

  4. #4
    HM2! udbrky's Avatar
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    Jul 2008
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    Default

    It is a known issue. We can do a trial for HM2.
    Regards udbrky (Chris)

  5. #5
    Junior Member
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    Dec 2013
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    Default

    Trial for HM2 is cool, but hopefully this issue will get fixed. :P

  6. #6
    Graphics Guru fozzy71's Avatar
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    Default

    This is one of the handful of issues we hope to address before we end HM1 support but an official decision by management as to when that might happen and if this issue will be included in the last round of fixes is yet to be made.

  7. #7
    Junior Member
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    Mar 2014
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    Default

    Hello!

    I have the recent update!

    My problem is a few Days ago i cant get my HUD working on mtt´s on microgaming. It works fine when i play cash.

    I play on Stan James, and when i play tournaments they arrange only on Stan James its works fine.

    It works fine also on iPoker, pokerstars.

    I have 2 laptop, one with windows 7 and one with windows 8, both stopped working at the same time.

    I am upgrading soon to HEM2 but this is still annoying.

    Cheers!

    /Håkan

  8. #8
    HM Support Patvs's Avatar
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    Feb 2009
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    33,523

    Default

    Is this related to Microgaming's new MTT schedule? Due to unibet leaving the network and every tournament now has [NEW] in the title bar which results that the table finder sees all different tournaments as one tournament.

    I've written this up as a bug HM-8062. I've added your email address to the bug ticket, so you'll be automatically notified when it is fixed
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
    Junior Member
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    Mar 2014
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    Default

    Quote Originally Posted by Mr_Lindholm View Post
    Hello!

    I have the recent update!

    My problem is a few Days ago i cant get my HUD working on mtt´s on microgaming. It works fine when i play cash.

    I play on Stan James, and when i play tournaments they arrange only on Stan James its works fine.

    It works fine also on iPoker, pokerstars.

    I have 2 laptop, one with windows 7 and one with windows 8, both stopped working at the same time.

    I am upgrading soon to HEM2 but this is still annoying.

    Cheers!

    /Håkan
    Yes!

    Cheers!

  10. #10
    Junior Member
    Join Date
    Mar 2014
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    3

    Default

    Quote Originally Posted by Patvs View Post
    Is this related to Microgaming's new MTT schedule? Due to unibet leaving the network and every tournament now has [NEW] in the title bar which results that the table finder sees all different tournaments as one tournament.

    I've written this up as a bug HM-8062. I've added your email address to the bug ticket, so you'll be automatically notified when it is fixed
    Yes !

    Cheers!

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