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Hey
after this last update i canīt open HEM2. I receive an error message like the image below:
Attachment 163456
after i click Sim (Yes) this box pop up with my license key on it:
Attachment 163457
but after i click OK i get this:
Attachment 163458
What can i do to solve this issue?
Thanks.
Your HM2 license is valid on two computers that you own. If you receive the message "there are no more activations available", you can reset your code. For the steps to reset your Holdem Manager code please see this FAQ: http://hm2faq.holdemmanager.com/ques...ager#resetCode
If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
Thatīs weird because i have HEM2 and HEM3 installed on one single computer (the same) since the day i bought it.
Anyway i will see if i can fix the problem with the use of the FAQ and after that i will give feedback, thanks a lot.
Just to say that i have tried the "RESET ALL PROFILES" button and it solved the issue right away! HEM2 is working again. Thanks a lot.
You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.Quote:
Originally Posted by SubTekk
Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
Some of our recent releases were causing registration problems. We had to undo and correct some things in the registration code and servers to solve their problems. Unfortunately, this change means some customers that weren't having problems will have to reset their profiles and enter their code again.Quote:
Originally Posted by SubTekk
Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.