Urgent: TN not putting tables in layout

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06-01-2018, 09:59 AM
deucesofclub

Urgent: TN not putting tables in layout

neither hot key working

tried re-running set up
tried resetting all profiles
tried putting license etc

help ???
06-02-2018, 12:25 AM
deucesofclub

any one know ?

Issue is I launch TN and then the tables stay where they are, they do not get moved to slots, just started happening since yesterday..

If I apply the layout with hotkey still does not happen

Reconfigured, reinstalled.. still no go..

someone need to help please
06-06-2018, 12:59 AM
deucesofclub

Happy to do a tv session tomm. if needed ?
06-07-2018, 09:18 AM
Ninja Support

Quote:

Originally Posted by deucesofclub

Happy to do a tv session tomm. if needed ?

Hi,

Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button. Then send a copy of that ZIP file to support@tableninja.com to check it over for errors.
Also please send a screenshot of your desktop with a table and your HUD displayed. See instructions http://graphicssoft.about.com/cs/gen...screenshot.htm Please send the screenshot even if you don't have a HUD or custom table theme.

Please also briefly describe what is happening in the email.
06-08-2018, 07:07 PM
deucesofclub

Already sent the email yesterday with logs/screenshot and description.

Do not want another sunday without TN..please advise..
06-15-2018, 03:09 AM
Ninja Support

Quote:

Originally Posted by deucesofclub

Already sent the email yesterday with logs/screenshot and description.

Do not want another sunday without TN..please advise..

Hi,

Has this being resolved via email?
06-15-2018, 02:30 PM
deucesofclub

Unfortunately has not been resolved

I am really frustrated with the non-working sw... plus feels like am not getting the help I should.. ??
06-15-2018, 02:33 PM
deucesofclub

Ticket 347132 and 348089 are also opened logs been sent..

I am using hypersimple or classic theme and keep getting response.. as per ss you have non-supported themes

I am a paying customer, its a ongoing live subscription, pay a monthly/yearly fee but sw does not work..
06-19-2018, 02:30 AM
Ninja Support

Quote:

Originally Posted by deucesofclub

Ticket 347132 and 348089 are also opened logs been sent..

I am using hypersimple or classic theme and keep getting response.. as per ss you have non-supported themes

I am a paying customer, its a ongoing live subscription, pay a monthly/yearly fee but sw does not work..

Hi,

I see a member of our team has contacted you regarding a tv session.