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Hi everyone,
Since a couple of days I have some troubles with HM3 (3.1.18). Some times I have to try 3 or 4 times just to open it, and once it's done, I'm not able to open "Sessions" report. It's just freezing and this f... blue wheel keeps spinning. I already uninstalled reinstalled the software, changed the database name. I'm not able also to manually import hands, and to restore the database.
Oh, and this is happening on both my computers.
Does anyone have a solution for that ?
Thanks!
I have the same bugs on 3.1.18 :(
My HUD / hud stop button freezes too.
I have to reset HM3 using windows task manager.
Is there anyone to help us here ??
yep since updating couple days ago i can't open sessions or sessions by day. only cash by stakes. so frustrating
I'm sorry to hear you're having issues with the software and I apologize for the delay in reply.
Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
Once you have sent the logs to us you can try installing an older version linked below to see if that solves the issue.
Here is a link to the previous stable version 3.1.17.0 - https://www.holdemmanager.com/downlo...rsion=3.1.17.0
And here are all the beta versions we released between 3.1.17.0 and 3.1.18.0:
- https://www.holdemmanager.com/downlo...on=3.1.17.7373
- https://www.holdemmanager.com/downlo...on=3.1.17.7380
- https://www.holdemmanager.com/downlo...on=3.1.17.7386
Hello,
Same, I can't do anything with this version, completely frozen no matter where I click.
Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=betaQuote:
Originally Posted by zupermaN
If you continue to have problems: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support