[BUG] HUD on Winamax PFR > VPIP & Players with +100% range

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10-10-2021, 09:16 AM
Joao.Cardoso

[BUG] HUD on Winamax PFR > VPIP & Players with +100% range

Hello,

One more day, one more HM3 bug. First of all I have the full NLHE license and I already paid the subscription this year (which will be the last).

So here are a few examples:

Player with 95% PFR over 55 hands sample with just 45% VPIP.
https://gyazo.com/331701c5abe49c8a2bb353bbef7ec35f

This one is even "funnier". Pop-up shows that the player opened 5 hands on 2 attempts for a 250% range.
https://gyazo.com/6d9a2a5b938022679e2d41a7543ff155

I haven't noticed this on other rooms for now. Only on Winamax this is happening.

There's not a single month where I don't have either a bug or a feature missing with this.
10-10-2021, 01:10 PM
fozzy71

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Please update to our latest beta version of HM3 from this link.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this thread and your forum name. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
10-11-2021, 09:03 AM
BobyBu

There's a real problem there! started to complain at the beginning about PT4, I requested the history of knockout tournaments and imported it into a new database, and got a similar pfr curve, I sent a link to the originals sent to me to the Russian thread https://forums.holdemmanager.com/sho...d.php?t=544242
10-11-2021, 09:49 AM
Joao.Cardoso

Quote:

Originally Posted by fozzy71

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Please update to our latest beta version of HM3 from this link.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this thread and your forum name. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

I've downloaded the new update but haven't test it yet in game. Still I went on to review some hands and the replayer instead of the actual stack size only shows the investment in the hand (in negatives). It might be relevant information. Check photo below.

https://gyazo.com/a2706a77140cf829eaa8bbf5bd66eba0

Quote:

Originally Posted by BobyBu

There's a real problem there! started to complain at the beginning about PT4, I requested the history of knockout tournaments and imported it into a new database, and got a similar pfr curve, I sent a link to the originals sent to me to the Russian thread https://forums.holdemmanager.com/sho...d.php?t=544242

Thanks for your insight!
10-11-2021, 01:24 PM
BobyBu

yes, actually some of the raised hands are negative https://prnt.sc/1vqgyk6
10-11-2021, 02:05 PM
Joao.Cardoso

It is showing the amount invested. In that case the -350 represents the ante already invested and when you raise 2x it'll show - 6350.

I can confirm that this is only on Winamax and only on PKO's. We need a fix to this.
10-12-2021, 02:15 AM
udbrky

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this thread and your forum name. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
10-12-2021, 05:42 AM
Joao.Cardoso

Quote:

Originally Posted by udbrky

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

I was already using that version...

EDIT: after playing a session with that "new" version I can confirm that it's still very bugged. All things mentioned happen:
- In game HUD is crazy
- Replayer shows 0 bb's for every player
10-12-2021, 10:07 AM
BobyBu

at 19.7496 without changes, and it would be strange if it worked, since there were no changes in the version description regarding Winamax
10-12-2021, 03:05 PM
fozzy71

Quote:

Originally Posted by Joao.Cardoso

I was already using that version...

EDIT: after playing a session with that "new" version I can confirm that it's still very bugged. All things mentioned happen:
- In game HUD is crazy
....

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- You can also attach any screenshots or other files to the Send Feedback interface as long as they don't total over 10 MB (including logs).
- Attach a copy of the original Hand history for the table with the issue*

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.
10-12-2021, 03:06 PM
fozzy71

Quote:

Originally Posted by Joao.Cardoso

I was already using that version...
....
- Replayer shows 0 bb's for every player

Quote:

Originally Posted by BobyBu

at 19.7496 without changes, and it would be strange if it worked, since there were no changes in the version description regarding Winamax

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this thread and your forum name. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
10-13-2021, 02:10 PM
Joao.Cardoso

Quote:

Originally Posted by fozzy71

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this thread and your forum name. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

I will definitely zip you the next time you ask for the annuity!

Just open the fucking site, play a hand on a PKO and get it fixed.
10-13-2021, 05:32 PM
udbrky

Quote:

Originally Posted by Joao.Cardoso

I will definitely zip you the next time you ask for the annuity!

Just open the fucking site, play a hand on a PKO and get it fixed.

Please remember that Winamax has a very narrow list of what countries someone can be in to play. That isn't as easy as you think it is.

This issue has been documented in detail and provided to the developers to resolve. These changes should be available in the next gold beta release. *While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Tools - Settings - General - [x] 'Check for Updates' and [x] 'Prompt for beta updates' options. You can check for new updates via the HM3 - Help - 'Check for updates...' option. You can also check for updates in our HM3 Releases forum here - https://forums.holdemmanager.com/forumdisplay.php?f=278
10-13-2021, 07:20 PM
Joao.Cardoso

Quote:

Originally Posted by udbrky

Please remember that Winamax has a very narrow list of what countries someone can be in to play. That isn't as easy as you think it is.

This issue has been documented in detail and provided to the developers to resolve. These changes should be available in the next gold beta release. *While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Tools - Settings - General - [x] 'Check for Updates' and [x] 'Prompt for beta updates' options. You can check for new updates via the HM3 - Help - 'Check for updates...' option. You can also check for updates in our HM3 Releases forum here - https://forums.holdemmanager.com/forumdisplay.php?f=278

I appreciate the cordial message and sorry for the tone of my post but man poker is already tilting sometimes and when you add this random bugs happening and dealing with this auto messages asking for this and that when the problem is already widely known and as you said "documented in detail and provided to the developers to resolve" it seemed clear that you don't need me for anything. I hope it gets fixed soon.
10-14-2021, 02:43 AM
udbrky

Quote:

Originally Posted by Joao.Cardoso

I appreciate the cordial message and sorry for the tone of my post but man poker is already tilting sometimes and when you add this random bugs happening and dealing with this auto messages asking for this and that when the problem is already widely known and as you said "documented in detail and provided to the developers to resolve" it seemed clear that you don't need me for anything. I hope it gets fixed soon.

That is far from true. This just recently was fixed in early internal builds.

We need the help when you have an issue. There's many times that we can test and not reproduce, it can take a while to be able to get a tournament to run on some sites, it can take a while to get an exact situation to happen in a hand history. So if our customers produce the information, it only speeds up the time that we can spend looking into it. We're making the fixes for you. It's in your best interest to provide as much information to us to help do this as possible.

Just because something looks like a "Standard response" does not make it not relevant. If we were to physically type every response every time, there's so many times we'd forget a part, mistype a link, so on. Using a standard response that is relevant to the issue is the best way to provide the steps for you to send the information that will help us fix the issue you are experiencing.