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I'm having an issue where a random hand or 2 does not import while using the HUD. This throws the stats for that particular session off and makes it difficult if you want to mark that particular hand for review. This has only started happening to me in the last few weeks. I have never experienced (or maybe noticed!) this problem before.
Thanks!
Are they written in the hand history file and not imported? Do they import manually later?
Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this thread and your forum name. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
Please reproduce the problem and screenshot the table/desktop before and after the problems. In the Ignition Hand Grabber (IHG) 'Status' window click the ‘Gear’ icon and select ‘Create Support Bundle’ and send that to us in a support ticket - https://support.holdemmanager.com/support/category/19 - with screenshots of the tables/problems. If the attachment is larger than 10MB please upload them to a file hosting site like https://wetransfer.com/ or https://www.filedropper.com/ and copy/paste the download link directly into the support ticket email. See this FAQ for more detailed instructions - https://kb.holdemmanager.com/knowled...support-bundle
If you are seeing 'Invalid Initial Stack Errors' in the HM3 - Tools - Import Details/History menus:
This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When IMP-431 Is Resolved" in the subject line and body of the email.
Yes they appear to be written in the hand history but not imported in real time while using the HUD. They do manually import later.
Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.* Also include a link to this forum thread and your forum user name.
You can also attach any screenshots or other files to the Send Feedback interface as long as they don't total over 10 MB (including logs).
If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually.
I'm not sure how to recreate the problem. It tends to be random single hands mid session that are missing.
When you notice it happened, that's re-creating it.
Please reproduce the problem and screenshot the table/desktop before and after the problems. In the Ignition Hand Grabber (IHG) 'Status' window click the ‘Gear’ icon and select ‘Create Support Bundle’ and send that to us in a support ticket - https://support.holdemmanager.com/support/category/19 - with screenshots of the tables/problems. If the attachment is larger than 10MB please upload them to a file hosting site like https://wetransfer.com/ or https://www.filedropper.com/ and copy/paste the download link directly into the support ticket email. See this FAQ for more detailed instructions - https://kb.holdemmanager.com/knowled...support-bundle
Same Issue here on Bodog . Some random hands doesn't shows on the hud. Sometimes a player leave the table and his stats stay the same for the player who sits after him
If you check the HM3 - Tools - Import Details... or Import History... menu and see 'Invalid Initial Stack' errors then that is a known issue the developers are working on.Quote:
Originally Posted by Com4nche
IGN-251: IGN 'Invalid Initial Stack' errors with zero stack hands where a different player bets
If that is not your issue: Please reproduce the problem and screenshot the table/desktop before and after the problems. In the Ignition Hand Grabber (IHG) 'Status' window click the ‘Gear’ icon and select ‘Create Support Bundle’ and send that to us in a support ticket with screenshots of the tables/problems. If the attachment is larger than 10MB please upload them to a file hosting site wetransfer or filedropper and copy/paste the download link directly into the support ticket email. Please see this FAQ for more detailed instructions.
any update on this bug, very annoying
This should hopefully be resolved in our latest beta version of HM3. You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools - Settings - General - [x] 'Check for Updates' and [x] 'Prompt for beta updates' options. You can check for new updates via the HM3 - Help - 'Check for updates...' option. You can also check for updates and release notes in our HM3 Releases forum or in our Release Notes FAQ.Quote:
Originally Posted by Com4nche
- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Please update to our latest beta version of HM3 from this link.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).
If you continue to have problems: Please reproduce the problem and screenshot the table/desktop before and after the problems. In the Ignition Hand Grabber (IHG) 'Status' window click the ‘Gear’ icon and select ‘Create Support Bundle’ and send that to us in a support ticket with screenshots of the tables/problems. If the attachment is larger than 10MB please upload them to a file hosting site wetransfer or filedropper and copy/paste the download link directly into the support ticket email. Please see this FAQ for more detailed instructions.
Please fix this problem, it's too annoying. I'm using the latest beta version and it keeps happening
same here , still happening , every day
The 'invalid stack' errors are caused by a bug on the Ignition client side. They are generating the hands improperly so we have to reject them as an import error. The only workaround is to download the hands 24+ hours later and manually import them as instructed in this guide.