hi guys,
started 14 day trial and it won't catch any hands at all. certain it's setup correctly also as it's got the green tick in the pic attached. Attachment 165528
any ideas? thanks
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hi guys,
started 14 day trial and it won't catch any hands at all. certain it's setup correctly also as it's got the green tick in the pic attached. Attachment 165528
any ideas? thanks
Please reproduce the problem and:
a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.
b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- You can also attach any screenshots or other files to the Send Feedback interface as long as they don't total over 10 MB (including logs).
- Attach a copy of the original Hand history for the table with the issue*
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.
hi,
attached are some screenshots below. as u can see it won't register this session at all in live play. i also don't have an archive folder with todays date on it only really old ones.
Attachment 165537
Please create a ticket and send everything we requested.