PartyPoker Hands Chip EV and Equity % not calculated correctly

Hello,

HM2 isn't correctly calculating Chip EV and equity in hands from PartyPoker. And also HM STILL isn't showing ANY hands when showdown happens.

example:
Attachment 163886

Attachment 163887

HH:

***** Hand History for Game 1111111111 ***** (Party)
Tourney Hand NL Texas Hold'em - Friday, January 24, 02:34:56 ET 2020
Table (241685979) Table 16 (Real Money)
Seat 4 is the button
Seat 1: Player1 ( 55100 ) -
Seat 2: Hero ( 39410 )
Seat 3: Player3 ( 44700 )
Seat 4: Player4 ( 54560 )
Seat 5: Player5 ( 55670 )
Seat 6: Player6 ( 50560 )
Player5 posts small blind [250].
Player6 posts big blind [500].
** Dealing down cards **
Dealt to Hero [ Qh Qd ]
Player1 posts ante of [60].
Hero posts ante of [60].
Player3 posts ante of [60].
Player4 posts ante of [60].
Player5 posts ante of [60].
Player6 posts ante of [60].
Player1 raises [1000]
Hero raises [3500]
Player3 folds
Player4 folds
Player5 calls [3250]
Player6 calls [3000]
Player1 calls [2500]
** Dealing Flop ** [ 7c, 3c, 2s ]
Player5 checks
Player6 checks
Player1 checks
Hero bets [4738]
Player5 calls [4738]
Player6 raises [13000]
Player1 raises [51540]
Hero calls [31112]
Player5 raises [47372]
Player6 folds
** Dealing Turn ** [ Qs ]
** Dealing River ** [ Jh ]
Player1 wins 31380 from main pot
Hero wins 134910 from main pot
Hero shows [Qh, Qd ]
Player5 wins 570 from main pot

I can't import this hand to HM2 because it was copy/pasted to the forums first before I had to copy/paste it back into a txt file. We need the actual/original file this hand came from zipped and sent to us in a support ticket for testing.

Please create a support ticket with a link to this thread and your forum username.

Quote:

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Originally Posted by fozzy71

I can't import this hand to HM2 because it was copy/pasted to the forums first before I had to copy/paste it back into a txt file. We need the actual/original file this hand came from zipped and sent to us in a support ticket for testing.

Please create a support ticket with a link to this thread and your forum username.

---

Hi there,

This is one of the hands that known cards was not shown and chip ev calculated wrong:

***** Hand History For Game 1579943045725xd4o36tyvr *****
1250/2500 Tourney Texas Holdem Game Table (NL) (MTT Tournament #247423407) (Buyin $5.25 + $0.25) - Sat Jan 25 04:02:21 EST 2020
Table (247423407) Table #4 (Real Money) -- Seat 1 is the button
Total number of players : 6/6
Seat 1: Player1 (53733)
Seat 2: Player2 (138733)
Seat 3: Hero (97970)
Seat 4: Player4 (111770)
Seat 5: Player5 (33900)
Seat 6: Player6 (50000)
Player1 posts ante (300)
Player2 posts ante (300)
Hero posts ante (300)
Player4 posts ante (300)
Player5 posts ante (300)
Player6 posts ante (300)
Player2 posts small blind (1250)
Hero posts big blind (2500)
** Dealing down cards **
Dealt to Hero [ Qs, 8s ]
Player4 folds
Player5 folds
Player6 raises 5000 to 5000
Player1 calls (5000)
Player2 calls (3750)
Hero calls (2500)
** Dealing Flop ** : [ Qd, Qh, 9d ]
Player2 checks
Hero checks
Player6 checks
Player1 bets (10900)
Player2 calls (10900)
Hero raises 30000 to 30000
Player6 raises 44700 to 44700
Player6 is all-In.
Player1 folds
Player2 calls (33800)
Hero calls (14700)
Creating Main Pot with 166800 with Player6
** Dealing Turn ** : [ 2h ]
Player2 bets (88733)
Player2 is all-In.
Hero calls (47970)
Hero is all-In.
** Dealing River ** : [ 8d ]
Creating Side Pot 1 with 95940 with Hero
** Summary **
Main Pot: 166800 Side Pot 1: 95940
Board: [ Qd, Qh, 9d, 2h, 8d ]
Player1 balance 37533, lost 16200 (folded)
Player2 balance 40763, bet 138733, collected 40763, lost 97970[ Jd, Ad ] [ a flush, ace high -- Ad,Qd,Jd,9d,8d ]
Hero balance 262740, bet 97970, collected 262740, net +164770[ Qs, 8s ] [ a fullhouse, queens full of eights -- Qs,Qd,Qh,8s,8d ]
Player4 balance 111470, lost 300 (folded)
Player5 balance 33600, lost 300 (folded)
Player6 balance 0, lost 50000[ Th, Kd ] [ a pair of queens -- Kd,Qd,Qh,Th,9d ]


Original HH file:

Attachment 163906

Quote:

---

Originally Posted by Mantinis

Hi there,

This is one of the hands that known cards was not shown and chip ev calculated wrong:
........

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FYI we don't want logs, hands and files posted in the forums for bug reports, we want them sent in support tickets as I had requested the OP to do in that post you quoted. He already sent hands and I already duplicated the issue and documented it.

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-9091 Is Resolved" in the subject line and body of the email.

Is there any progress yet? It seems like a crucial bug to not be fixed for so long.

These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

It is already working properly in HM3 if you want to give the trial of HM3 a go and/or upgrade.

By purchasing HM2 you can upgrade to HM3 with a 25% discount before October 15th 2020.

To use the discount please login to your HM account on our website and add the available discounted upgrade option to the cart and complete the purchase - https://www.holdemmanager.com/hm3/

You can see our upgrade policy FAQ here:
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