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Hello. When i try to send any hand from the SNG tournaments to the SNG Wizard2(in HM2), the following is written on the Current Hand tab: "the selected game cannot be analyzed because the hero not be found(no hole cards were dealt)".
In the HM2 replayer, all hands are played.
What's wrong?
Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.
If it only happens with particular hands please give us the hole cards and date, table name, etc so we can be sure we test the proper hands.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
Got it. Thank.