Holdem manager update problem

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05-23-2020, 11:21 PM
Rocks_strato

Holdem manager update problem

Hello,

I got the message to update HM3 and when I was installing the new version I am having this error message: https://gyazo.com/5547a7e3b611a2d1e87e1bc82ec87372

I tried using different locations to install the update but in all of them I am getting the same random message. This is something that never happened to me in previous versions of HM3 or HM2 / PT4.

After I start hM3 (cancelling the installation) I am getting this message too about the hand grabber not working: https://gyazo.com/17c75c6e8ac7254ce7632eb26325c3a2

By the way, I created another post in the features forum with a video I did providing feedback about the replayer, make sure you watch it, I think it´s important: https://youtu.be/FFdIfyv6SNc

Kind Regards,
Elias.
05-25-2020, 08:49 AM
fozzy71

The Ignition Hand Grabber (IHG) app updates without HM3 and the latest build of the App has Tournament support so you need the latest build of HM3 with the new Parser and HUD code to support those hands/tables.

You need the previous .msi installer you used in the same folder as your new update patch for 3.1.10.0. Try leaving these behind in your downloads folder if you typically empty your downloads folder regularly.

Here is the latest stable to update to - https://www.holdemmanager.com/downlo...channel=stable

You also need the following file for your installed HM3 version in that same folder:

Here is the previous beta - https://www.holdemmanager.com/downlo...ion=3.1.9.5853

And the previous stable - https://www.holdemmanager.com/downlo...ersion=3.1.9.0
05-26-2020, 06:47 AM
Rocks_strato

Quote:

Originally Posted by fozzy71

The Ignition Hand Grabber (IHG) app updates without HM3 and the latest build of the App has Tournament support so you need the latest build of HM3 with the new Parser and HUD code to support those hands/tables.

You need the previous .msi installer you used in the same folder as your new update patch for 3.1.10.0. Try leaving these behind in your downloads folder if you typically empty your downloads folder regularly.

Here is the latest stable to update to - https://www.holdemmanager.com/downlo...channel=stable

You also need the following file for your installed HM3 version in that same folder:

Here is the previous beta - https://www.holdemmanager.com/downlo...ion=3.1.9.5853

And the previous stable - https://www.holdemmanager.com/downlo...ersion=3.1.9.0

I tried installing the latest stable version and I got the same message again: https://gyazo.com/8082bf81c0b0ee80468598c60c25667e

Am I doing something wrong?
05-26-2020, 11:55 AM
fozzy71

Quote:

Originally Posted by Rocks_strato

I tried installing the latest stable version and I got the same message again: https://gyazo.com/8082bf81c0b0ee80468598c60c25667e

Am I doing something wrong?

You have to download the 3.1.9.0 file I linked in that post you quoted - https://www.holdemmanager.com/downlo...ersion=3.1.9.0

It has to be in the same \Downloads folder that your 3.1.10.0 msi file is in to update properly.
05-27-2020, 12:29 PM
Rocks_strato

Quote:

Originally Posted by fozzy71

You have to download the 3.1.9.0 file I linked in that post you quoted - https://www.holdemmanager.com/downlo...ersion=3.1.9.0

It has to be in the same \Downloads folder that your 3.1.10.0 msi file is in to update properly.

With the other installer I am getting this other message... https://gyazo.com/bae1ee1263d707bdbb83fd26e2056e27
05-28-2020, 08:27 AM
fozzy71

Quote:

Originally Posted by Rocks_strato

With the other installer I am getting this other message... https://gyazo.com/bae1ee1263d707bdbb83fd26e2056e27

You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.

a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
2) Start HM2.

b) If you continue to have problems:

- Export any custom HUD profiles from the HUD - HUD Editor using the 'Options' button.
- Uninstall any 3rd party security software bundles.
- Reboot your computer
- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable
- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Please let us know if that does or does not solve your issues.

c) If none of that helps:

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.