Hi,
The new 888 software was lauched in legislated market between Portugal and Spain, but it seems it can't import the hands and the HUD don't work. Can you please solve this issue?
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Hi,
The new 888 software was lauched in legislated market between Portugal and Spain, but it seems it can't import the hands and the HUD don't work. Can you please solve this issue?
If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-9056 Is Resolved" in the subject line and body of the email.
Has it been fixed yet?
Please update to this version
http://www.holdemmanager.com/Downloa...pdate_8655.exe
I've updated the version and it is still not working.Quote:
Originally Posted by udbrky
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenuQuote:
Originally Posted by MasterHead
Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.