"Bugs:Error: Cannot start thread: error writing TLS error 87"
picture and logs as attached.
Open HM3 and get this error, for both of two PC
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"Bugs:Error: Cannot start thread: error writing TLS error 87"
picture and logs as attached.
Open HM3 and get this error, for both of two PC
The error in your image is different than the error you described in your post. What does the error in your image translate to in English?
It appears that our parser is crashing for some reason:
Possibly because you installed HM3 to a custom drive/path:Code:2021/02/22 20:23:40.096 [HM3 Main Thread:01] [HoldemManager3:NiniConfiguration:Load(37)] [Info] Config file does not exist, creating default config file.
Try to reinstall HM3 completely to the default installation path on your C:\ drive to see if that helps:Code:2021/02/22 20:23:40.170 [HM3 Main Thread:01] [HoldemManager3:StatService:.ctor(35)] [Info] construct StatsResource (path: E:\Holdem Manager 3 new\Holdem Manager 3\StatsDictionary.hmsd)
- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Rename your C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\ folder*. You can delete this later if we don't ask you to send it to us or copy/paste the contents back to where they were originally.
* If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- ^^ Those paths are likely on your E:\ drive instead of the C:\ drive based on that code/error above.
- Restart your computer.
- Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable
It also looks like you do not have any auto import folders configured for any sites yet in your config files.
Try to setup your auto import folders properly in the HM3 - Tools - Site Settings... menu for your sites and move any files/folders you see in D:\HM3数据\PokerTime\ folder to the C:\HM3Archive folder.
If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
Attachment 165212
sorry, I attached the wrong picture, this one should be correct
Please follow the instructions in the post above.
If that does not help make sure your computer time and time zone is properly configured:
- Right-click your computer clock. Go to adjust date/time. Sync to the internet.
- Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
- Make sure that Daylight Savings Time is enabled if you live in a place that observes DST - https://superuser.com/questions/1053...orking/1053289
If none of that helps please send us a new set of log files and screenshots in a support ticket as instructed above/below:
Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
for us to review and if we don't see anything more clear in those logs we will send you a new internal beta version (that I can't post in the forums) with our updated parser and additional parser logging to see if it helps, and to send us better logs if it does not help.
Hi
I was using hm3 for 1 month and same error occured out of nowhere. Nothing changed on my PC since installation. I reinstalled hm3 several times and followed ur instructions and nothings works. I had alot of problems with unstable HM3 since the beginning and now it completely crashed, honestly it wasnt worth my nerves to buy this software.
Please help
If the steps above did not solve this issue for you then you need to send us your log files as requested above.Quote:
Originally Posted by kaban997
Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
Thanks for reply, I ve already done that today morning.