Hello
It seens that my HM2 is not counting (prize) the amount of bounties I win
Also, I made a day 2 WCOOP and it also doesnt seem to be counting the prize
Thanks for the help!
Printable View
Hello
It seens that my HM2 is not counting (prize) the amount of bounties I win
Also, I made a day 2 WCOOP and it also doesnt seem to be counting the prize
Thanks for the help!
There are issues in HM2 with the way they are listed.
HM3 handles them better. Have you tried it?
You can request access in your account. Click HM3 at the top right.
So Ill have to buy a new software to get the correct results?
You can use/test HM3 beta for free right now. He was simply asking if you have tried it, and if it has the same problems. Depending on when you bought HM2 you may be able to upgrade for no fee. The only other option for HM2 right now is to manually edit the results if they are incorrect.
HM2 has a number of open tickets for this issue and there is no estimate for when/if those issues might be resolved. If you want to be linked to the related issue you will need to send the hands, screenshots, and details of the issues.
Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information its impossible for HM2 to know the correct results. If you have any discrepancies you will need to edit the results manually.
You may need to request and import any/all of your old tournament histories and import those to HM2 to correct issues with old tournaments showing wrong results. Stars did not write the tourney summaries to your hard drive in the past, like FTP did, so please enable the option in the PokerStars client via their lobby options and make sure that HM2 has added both the hand history and summary folder to your Auto Import Folder Configuration and this will ensure future tournaments have correct results automatically.
For older tournaments email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Audit Files in .htm format. They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder and then manually import those files by going to the Importing option in the HM Ribbon menu and choosing import from folders in the manual import section. You may see import errors as some of these hands are probably already imported.
The tournament summaries should be attached to the email as .htm files. Download the attachments and repeat the process of importing all the files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions otherwise they will not import. You can view this FAQ for more information on importing emailed hand histories.
If you continue to have problems please zip and email the problem hand histories and tournament summaries to us, with a link to this thread and your forum name, to us using the 'Contact Support' link.
Make sure you also include screenshots of your Tournaments report, with the Tournament Number stat visible, and a detailed description by tournament number of some of the errors we need to test.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
How to check it?Quote:
Originally Posted by fozzy71
By logging in to your account via the login link in the upper right corner of any page on our site - https://www.holdemmanager.com/store/login.php
If you buy HM2 on 01Jan2017 or later you will get a free upgrade to an equivalent HM3 license (currently in private beta testing) when it is eventually released.