Hello, I am on the new Beta v3.1.20.7630
The HUD comes up on single tables however, when I'm playing Blitz on ACR the HUD is not coming up. The database is collecting current hands.
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Hello, I am on the new Beta v3.1.20.7630
The HUD comes up on single tables however, when I'm playing Blitz on ACR the HUD is not coming up. The database is collecting current hands.
Are you playing Holdem or Omaha Blitz at ACR? The only open issue I see is an old one where the HUD won't work on the Omaha tables because they do not write seating files for the Omaha Blitz tables, but the last comment on that ticket was 6 months ago so I am not sure if they might have started writing those files since then.
Make sure you always start HM3 first before you open the poker client(s). If you closed your sites for any reason and did not close HM3 please close them both and start HM3 before you start the poker clients again. On the first run, after an install or an update, you must start the Hold'em Manager 3 HUD BEFORE you launch your poker clients.
- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).
If you continue to have problems:
a) Please enable the Tools - Settings - Feature Logging - [x] HUD - OK.
b) Please reproduce the problem and:
- Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, your poker client lobby and a browser page of this site visible in the screen shot.
c) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- You can also attach any screenshots or other files to the Send Feedback interface as long as they don't total over 10 MB (including logs).
- Attach a copy of the original Hand history for the table with the issue*
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.