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Hello HM Support, im playing a like 7 hands in the tables but the stats of some players doest appear, and instead I only can see a line. It happens randomly.
If I stop the HUD and start it again, it starts to work fine, but this happens so often that is really unpleasent.
How could I fix this?
Are you using any customized HUD/Tournament filters?
Make sure the HUD Settings > General Settings > Common Settings > [ ] 'Use session stats' is disabled. Also check the Table HUD Options to be sure it is set to All Hands and not Session Stats.
- HUD Settings > HUD Filters should all be set to '2 to 10' and make sure that both check box options under Filter by limits are checked [x].
- HUD Settings > HUD Filters > Filter by date / numer of hands > 'Include hands newer than X months old' should be set to 120 and 'Use last X hands' should be set to 0.
- HUD Settings > Tournament Filters are all set to '1 to 81+'. Changing these filters to anything other than their default settings will make the HUD Stats change drastically based on the number of players at the table and/or their stack sizes in tournaments.
If that doesn't fix the issues, please reproduce the problem and attach a screenshot - https://support.microsoft.com/en-us/...re-screenshots - showing the HUD, the Report for one of the selected players with the problems, and pictures of the HUD Filters and Tournament Filters and attach a log file as explained in this FAQ.
Yes im using customized Stats and HUDs. Is there a new distinction to apply?Quote:
Originally Posted by fozzy71
That will change the stats that you see, because they're filtered to only show the # of bb range or players at the table.
Its working now properly!! It worked, thank you!
You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.
Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.