fozzy71
*** HM3! ***

Our QA/Testing Manager Random is working on the release notes as I type this so it should be live in the next 24 hours if all goes well.

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email...

Unfortunately, I can't help with any PokerBros issues for HM3 or HM2. If you are having issues playing at that site you need to contact Elite's...

This issue has been documented in detail and provided to the developers to resolve. These changes should be available in the next gold beta release....

Those are the opponents of the PokerStars 'SampleHero' that you imported during the installation setup wizard. If you no longer want to see...

That contains the bulk of the data for your HM2 database but not the entire HM2 database, like HM1 or PT4 would save in that same folder if you used...

Holdem Manager is not responsible for the functionality and support of tools provided by a 3rd party. Please contact their support directly -...

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament...

The new beta should be released this coming week. You will receive a prompt to update HM3 any time there is an update available as long as you have...

If your database is 90 GB you will need 90 - 180 GB of Free Space on your system drive. Please see this FAQ to clear up some more free space -...

1: If you have already played some hands for that site and the HUD was working, you just need to switch the active player and/or create an alias if...

If you have already played some hands for that site and the HUD was working, you just need to switch the active player and/or create an alias if you...

Please detail the issues in a *.txt or *.doc type of file and attach/send it to us via our Send Feedback system.

Here is a direct link to your My Tickets page.

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email...

The error you are experiencing is because of an issue with the installation on your machine. This is usually caused by security software or one of...

The description should say raises instead of folds. It is a typo. This issue has been documented in detail and provided to the developers to...

I apologize for the delay in reply. Your posts were in the moderation queue but they didn't appear under new posts for some reason. Unfortunately,...

I am not sure what you are asking in regards to postflop. It is technically a 'Cold 4Bet' preflop.

Which specific site/games are you having HUD problems at? Please try all the steps in this FAQ. If you continue to have problems please zip and...

That is a 'Raise Vs 2+ Raisers'. It is only a 4Bet if the Original Raiser re-raises the 3-Bettor.

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this...

There is no option in the HM3 user interface to view lifetime hero stats in the replayer currently. It will be possible eventually, but for now, it...

Unfortunately, HM2 support ended on Dec 31, 2020, so it will likely not work at many of the sites that it used to support. You will need to upgrade...

Most sites do not write results/values for satellite wins so you will need to manually edit the results via the Reports - Tournaments - Tournaments -...

https://www.holdemmanager.com/download/index.php?product=HM3&channel=Stable&version=3.1.25.0

Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files to a support ticket...

As data mining is against the rules at all of the sites we support we can not provide technical support with hands customers didn't actually play in....