fozzy71
*** HM3! ***

They changed their tournament hand history format. We should have a new beta update pushed out soon to try and fix this. You will receive a...

Which companies BOL Card Catcher are you using? Ace Poker Solutions or Advanced Poker Tools? If the site does not have preferred seating you should...

The latest beta update should solve this hopefully: Please update to our latest beta version of HM3 from this link. If you continue to have...

Try closing HM2 and downloading the attached file then copy/paste it into your local directory as described in the other thread.

We aren't sure if the hotkey method would be possible (copy to clipboard might have to be done via the right click menu instead of Ctrl+C) but we...

I apologize for the delay in reply. Your posts were in the moderation queue and got overlooked. Those steps work for most customers if they have...

Please see this thread - https://forums.holdemmanager.com/showthread.php?t=543134

They should have imported after the hands got imported. You can check this yourself (if you haven't restarted HM3 yet) by checking the HM3 - Tools -...

What is your ticket number? Make sure the logs you sent were from our latest beta version 3.1.14.6592. If you do not have that version...

You should be able to simply copy/paste the database, settings and msi files from the .old locations to the proper location in the new Windows...

The replayer speed being reversed is fixed in our recent beta builds. Please update to our latest beta version of HM3 from this link. If you...

This feature request has been documented in detail and provided to the developers for future consideration. HMT-4295: Add Replayer accessible...

Site Settings is only used for sites that allow auto import and live play HUD. GG Poker hands are imported manually via the File menu Import...

Thank you for the additional suggestions that I failed to mention.

If you open the HM3 - HUD - HUD Editor... Popup Groups for that specific profile/popup you can try adding spaces to the prefix/suffix Item Properties.

There is no reason/need to reset your codes when switching or replacing one of your two computers with HM3 like there was with HM2. Your HM3 license...

If it is slower when NC is enabled please enable it, reproduce the problem, and send us the requested log files as instructed in the previous reply...

Yes, that is correct that you have to manually edit each stat but if you use the Ctrl+Click to select multiple multiple stats you can then edit...

There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we...

You have to edit the font item property for each or every stat/cell in the popup. You can edit the font size in the HUD - HUD Editor... menu for...

Please follow the instructions our tech sent in that reply: If you continue to have problems: Are you using a custom HUD you created or...

We added Horizon support (Auto Import and HUD, etc) to HM3 last summer but it looks like we haven't updated the supported sites and FAQs with that...

All you have to do to download that file is to edit the 3.1.13.0 link from the previous post to 3.1.9.0 like this -...

Amaya (PokerStars and Full Tilt) imposed rules that greatly inhibit how HUDs can work. The changes can be viewed here -...

Thanks for the feedback. I added your coments to the developer ticket and the developer is looking into the hands and feedback on this ticket. The...

Does it help if you open the HM3 - Apps - NoteCaddy menu and 'Disable NoteCaddy'? Please create a support ticket via the 'Contact Support' link...

Try closing PokerStars and HM2 then download the attached file and copy/paste it into the location on your computer and overwrite your file.

Thank you for the feedback, please send the hands in a support ticket because I can not duplicate this with my own hands.

There is no way for you to edit those, they are handled during import. We do not officially support these hands yet as one customer sent us hands...

Please update to our latest beta version of HM3 from this link. If you continue to have problems: Please try all the steps in this FAQ. If you...