fozzy71
*** HM3! ***

You will have to 'force reimport' the hands if importing them to the same database. Toggle on the HM3 - Tools - Settings - Import - 'Allow reimport...

It sounds like the HM3 'Server' needed a proper restart. By default, the HM3 Server will not close when you close the HM3 client. You must...

HM3 can only import tournament results from the original hand history and tournament summary files that the site wrote. If your friend imported that...

It sounds as if you still have the active player set to the PokerStars 'SampleHero' name for the sample hands that you imported during the...

There have been many GGPoker Tournament Detection updates since version 3.1.20.0 in our release notes -...

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem...

It does not have a location in our Filter Editor so you have to type it into the Auto-Complete Filter field at the top of any report to select it and...

Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and the hand history files from the same...

Try adding FacingLimpedPotPreflop=false to the filter and see if that helps.

There's a problem if Ignition loses it's connection and reconnects - we're losing the tables in that case. Also, if HM3 is restarted after a table...

With version 3.1.30.0+ we made some changes: Custom Omaha Filters - Added support for filtering using AND and OR logical operator Which now...

This was supposed to be resolved in our last release version 3.1.32.0 as part of "HMT-7115 - Notification bar - Hidden bar reappears for small stakes...

It sounds as if your*Support & Maintenance (S/M) plan expired so you need the previous stable version from the HM3 - Help - My Licenses... menu's...

I am not sure, you will need to ask our sales team. Please login to your account on our site and email your questions to our sales team via the...

It should work the same as any other GGPoker skin. The HUD won't work when playing live, as the hands won't be written when playing live. Hands...

The HUD should not appear at all on those tables, as we attempt to prevent the import of those hands which we do not support. We hope to...

I have never heard of 'OlyBet', but it appears to be on the GGPoker network according to Google so it should work as described.

I am not sure what else to suggest as we don't support HM2 any longer and I personally haven't used HM2 or PSQL since around 2016 when we first...

1) Uninstall PostgreSQL from the Windows Control Panel. 2) Delete the \PostgreSQL\X.x\data folder that is left behind. 3) Delete the...

Unfortunately, there is no such stat currently. This feature request has been documented in detail and provided to the developers for future...

It includes any and all hands that fit it's definition, regardless of whether there were any preflop raises or not. The expression only checks post...

I'm sorry to hear you're having issues with the software and I apologize for the delay in reply. The stat you want is the 'vsMissedCbet' = 'Turn...

Unfortunately, this is not currently possible. This feature request has been documented in detail and provided to the developers for future...

What is your 6-digit support ticket number? Here is a direct link to your My Tickets page.

Unfortunately, HM2 support ended on Dec 31, 2020, so it will likely not work at many of the sites that it used to support as it hasn't been updated...

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem...

If your*Support & Maintenance (S/M) plan expires you can roll back to the previous stable version from the HM3 - Help - My Licenses... menu's...

Please reproduce and screenshot the error then send us your log files, along with the screenshots and details of what steps preceded the error to a...

Close HM3, exit the server icon from the Windows System Tray and close your poker client(s) then view your C:\Users\{UserName}\AppData\Roaming\Max...