fozzy71
*** HM3! ***

There's a problem if Ignition loses it's connection and reconnects - we're losing the tables in that case. Also, if HM3 is restarted after a table...

With version 3.1.30.0+ we made some changes: Custom Omaha Filters - Added support for filtering using AND and OR logical operator Which now...

This was supposed to be resolved in our last release version 3.1.32.0 as part of "HMT-7115 - Notification bar - Hidden bar reappears for small stakes...

It sounds as if your*Support & Maintenance (S/M) plan expired so you need the previous stable version from the HM3 - Help - My Licenses... menu's...

I am not sure, you will need to ask our sales team. Please login to your account on our site and email your questions to our sales team via the...

It should work the same as any other GGPoker skin. The HUD won't work when playing live, as the hands won't be written when playing live. Hands...

The HUD should not appear at all on those tables, as we attempt to prevent the import of those hands which we do not support. We hope to...

I have never heard of 'OlyBet', but it appears to be on the GGPoker network according to Google so it should work as described.

I am not sure what else to suggest as we don't support HM2 any longer and I personally haven't used HM2 or PSQL since around 2016 when we first...

1) Uninstall PostgreSQL from the Windows Control Panel. 2) Delete the \PostgreSQL\X.x\data folder that is left behind. 3) Delete the...

Unfortunately, there is no such stat currently. This feature request has been documented in detail and provided to the developers for future...

It includes any and all hands that fit it's definition, regardless of whether there were any preflop raises or not. The expression only checks post...

I'm sorry to hear you're having issues with the software and I apologize for the delay in reply. The stat you want is the 'vsMissedCbet' = 'Turn...

Unfortunately, this is not currently possible. This feature request has been documented in detail and provided to the developers for future...

What is your 6-digit support ticket number? Here is a direct link to your My Tickets page.

Unfortunately, HM2 support ended on Dec 31, 2020, so it will likely not work at many of the sites that it used to support as it hasn't been updated...

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem...

If your*Support & Maintenance (S/M) plan expires you can roll back to the previous stable version from the HM3 - Help - My Licenses... menu's...

Please reproduce and screenshot the error then send us your log files, along with the screenshots and details of what steps preceded the error to a...

Close HM3, exit the server icon from the Windows System Tray and close your poker client(s) then view your C:\Users\{UserName}\AppData\Roaming\Max...

- How big is your database and how many hero hands are in the database?* How many tables do you typically play at the same time when you see these...

Ignition and our Ignition Hand Grabber (IHG) app do not write tournament summaries* so tournament results will never be accurate. *You will have to...

To be honest, I'm not certain if HM3 has the same discrepancies we warned about with HM2. Although we carried over the warning to HM3, the two...

If you are saying that HM3 freezes or hangs after your PC goes into Sleep or Hibernation mode, it is a known issue: HMT-6765: Menus not reenabled...

I was not sure how to do this so I asked our QA/Testing Manager and he said: "If they compare saw flop vs did not see flop filters results, it...

There is technically nothing that you can export from PT4 to transfer to HM3 in terms of settings, filters, reports, HUD profiles, etc. The only...

We apologize for the inconvenience, but our forums are exclusively for technical support due to customer privacy concerns. If you have any...

Please zip and send the complete original hand history file for that hand from your C:\HM3ARchive folder to us in a support ticket as instructed at...

Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray. Restart your computer fully....

1 - We’ll be building something out for the 1.3 release which is still a bit away. We are working on a developer hub for the 1.3 release. For now...