fozzy71
*** HM3! ***

We no longer update HM2 or provide tech support for bugs in HM2. The only thing I can suggest is to try deleting and recreating the alias. If that...

Could you see the hands in the reports if you tried searching for that player's name in the HM3 database? Were there any errors in the HM3 - Tools -...

You get all the hands but you won't be getting things from the original database/backup such as player notes/colors, hand notes, hand/tournament...

Unfortunately, HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End...

I just replied to your post in the other thread. Yes, please send us the hands/summaries for testing. Our developers created the OHH and OTS specs...

Send us some samples of the problem files in a support ticket with a detailed description of the issues and a link to this thread in a support ticket...

The proper filter to use is but unfortunately, there is a bug with that filter at WPN currently. HMT-6311: Money Added (bomb pot) filter...

Send us the original site hand history file for that hand from the C:\HM3Archive, and the exported OHH versions of the hand(s), in a zip file to us...

Our OHH documentation site is here - https://hh-specs.handhistory.org/ OHH is the Open Hand History format, and OTS is the Open Tournament Summary...

Please send us your logs the next time it happens as instructed above for us to review and perhaps we can make some other suggestions.

I replied your feedback ticket. Here is a direct link to your My Tickets page. This issue has been documented in detail and provided to the...

Please send us the hands for testing with screenshots/details of the errors for each specific hands and/or holecards as instructed at the end of this...

We have some general FAQs for HM3 here. Every menu in HM3 also has at least one video if you use the Help - Video Guides menu. We also have other...

This is most likely caused by your Intel graphics drivers but I can't be sure without seeing your log files. - Please try to update your graphics...

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray. - Please start HM3 from the...

Doh, I forgot I wrote a FAQ for this which might help other users that find this thread in the future.

To see a graph of Big Blinds and cEV in HM3 by hands you have to use the Overall report. Once there you click the 'Show/hide results graph' icon in...

If you do not yet have HM3 version 3.1.24.8349 installed please update from this link. Please try all the steps in this FAQ. If you continue to...

Yes, Amaya has many rules that we have to follow and restrict HM3 functionality. You can read more about when this happened here and here.

This stat does not exist at this time in HM3. This feature request has been documented in detail and provided to the developers for future...

All the NC wiki/faq info was moved from the assaultware website to the notecaddy site recently - http://notecaddy.com/Definition-Digest.ashx

Amaya (PokerStars) only allows 3 colors to be automatically assigned to a HUD stat. HM3 will only color HUD stats on PokerStars based on the first...

I showed how to do that in the video link I posted above - https://www.screenpresso.com/cloud/5ldFg/ You have to create an HM2 backup to generate...

You will be refunded for the remaining time of your $49.99 NLH All Stakes Support & Maintenance (S/M) subscription. After you upgrade you will have...

FYI - We increased our support ticket attachment upload size limit to 250 MB per attachment.

You have to compress the files/folder into a single *.zip file as shown in this video example here.

You have to create a *.pghembk backup of your HM2 database and settings then extract the contents using a program like 7zip, then import the...

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email...

These feature requests have been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when...