fozzy71
*** HM3! ***

That ticket you replied to was in our automated 'crash logs' inbox which is not checked daily. In the future you should create a new ticket that...

We have a FAQ that should answer all of your questions on this page.

Currently the only way to write a hand specific note in HM3 is by right-clicking a hand in the reports and choosing the 'View' option to open the...

This is an old thread for HM2, not HM3. HM3 uses a different HUD engine. - By default the HUD components placed on the table are locked in...

Unfortunately we do not as HM3 (and HM2) do not have any live tracking features. HM2 had them originally but we disabled the 'Live Tracking' feature...

HM3 supports Windows 7, 8, 8.1 or 10 as detailed in this FAQ.

I did some testing and was able to duplicate this with one of the players in my database, but not all players, so I wrote it up for the developers to...

HM3 - HUD - HUD Options... - General Settings / General - Mucked Cards - Display Edit: You will also want to disable the 'Show Equity...

Please follow the instructions in the post above yours to update to the latest beta, reproduce the issue, then send the requested logs to us for...

They changed the format of the 4 card PLO hand history files so you need to install the new beta version we just released this morning from this...

As previously communicated in emails, alerts, and forum posts, there will be no future updates or support for HM2. WPN subsequently released an...

Unfortunately HM2 support ended on Dec 31, 2020. I am happy to still try to assist you with this particular ticket but please be advised going...

Unless I am misunderstanding your question I believe I answered this in the previous reply. You just need to open the 'Holdem Hole Cards' report...

If you have the final version 2.0.0.8714 of HM2 installed and Party released an update that caused the HUD to fail then there is nothing further we...

You can open the Report Selector - Preflop - 'Holdem Hole Cards' report then filter for 'AllInOnPreflop=true' and 'AllInOnPreflop=false' to compare...

I just tested this in our latest internal beta version of HM3 and had no issues. - Close your poker clients, close HM3 and right-click - 'Exit'...

When it 'disappears' can you still see the HM3 icon in the Windows Taskbar at the bottom of the monitor? If so, it is open but is being displayed...

It should tell you in the alert viewer in the upper right corner of HM3 how much to adjust it if the time is incorrect. You can also determine it...

Unfortunately the HM3 popups do not have the ability to display cell borders in the current HUD/Popup designer but it is something we hope to...

SBLimpFoldHU will only work when NumberOfPlayers=2. That's only HU hands. While position can be changed technically, it won't really work for any...

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray. - Please update to our latest...

If you are not on version 3.1.15.6860 yet please update from this link. - Close your poker clients, close HM3 and right-click - 'Exit' the HM3...

You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with...

Did the PokerKing client update recently and fail to update, causing you have to reinstall it, because HM3 was open during the PokerKing update? ...

It sounds like it is open but is being displayed outside the borders of your display. This can happen as a result of Windows updates, graphics...

If you have not installed beta version 3.1.15.6860 yet please update from this link. - Close your poker clients, close HM3 and right-click -...

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email...

Unfortunately we can only support one skin from any network being played at the same time.

Unfortunately HM2 support ended on Dec 31, 2020 and we never added support for this network to HM2. HM3 does not support it either and we have no...

HM3 (and HM2) do not have any live tracking features. HM2 had them originally but we disabled the 'Live Tracking' feature required to power them...