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*** HM3! ***

Its PFR in in unraised pots, not RFI, so to get the value you look at these two situations: Take PFR % while applying this filter: Take...

Please make sure your poker site's preferred seating options are configured and matched to your HM3 - Tools - Site Settings - Preferred Seating...

Unfortunately, I do not have an estimate for when this issue feature might be added.

All original hands that are auto-imported get moved to an archive for performance reasons. By default, your \HM3Archive is in C:\HM3Archive, but you...

Please reproduce and screenshot the error then send us your log files, along with the screenshots and details of what steps preceded the error to a...

Did you open the 'Tags' report or filter by tags? If you continue to have problems: Please try all the steps in this FAQ. If you...

No, that is not possible. Here is a FAQ explaining how the positions are named in the Reports and HUD for HM2, which should be the same format we...

Unfortunately, HM2 support ended on Dec 31, 2020 so it will likely not work at many of the sites that it used to support. You will need to upgrade...

Unfortunately, we can not debug an import error using a copy/paste of a single hand from the file. We need the complete original hand history file...

HM3 has 2 different 'FacingSqueezeAsXxxxxx' filters in the auto-complete filter field at the top of the reports but those filters do not currently...

What exactly are you trying to do that you are having problems with? Yes, if you follow the links in my previous reply there are some videos:...

Your Support & Maintenance (S/M) plan expired so you need the previous stable version, which you should be able to download from the HM3 - Help - My...

If you updated your tickets there is no reason to cross/double post here in the forums.

That is not something that you can edit.

Are you playing Zoom or Tournaments? I haven't checked the support tickets today so I haven't reviewed your logs yet but HM3 HUD is working fine for...

I must not have had any caffeine when I read this yesterday. You want to find the tournament hands you lost the most chips on? All you have to...

HM3/NC stats update after the hand has finished and been imported, not during the middle of the hand.

Which specific site/games are you having HUD problems at? Can you see the recent/current hands for the player in the Reports or Live Play view when...

Unfortunately, HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End...

Correct, the totals row for stats is a 'Total Weighted Average' of each row above it. The number of opportunities for a stat in each row above can...

Try creating a new folder on your computer such as C:\WPNHands and C:\WPNTourneys then setup your WPN client to save both the hands/results here in...

Please update to our latest beta version of HM3 from this link. If you continue to have problems: Please try all the steps in this FAQ. If...

If you (1) left-click the Table 'HUD' panel you can (2) choose the HUD you want to use then (3) open the menu again as shown in the attached image to...

https://kb.holdemmanager.com/knowledge-base/article/tools-menu#backup-database

Please update to our latest stable version of HM3 from this link. Please try all the steps in this FAQ. If you continue to have problems...

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email...

There is no option in the HM3 user interface to view lifetime hero stats in the replayer currently. It will be possible eventually, but for now, it...

Unfortunately, HM3 is for Windows only; and there are no plans for a MAC version of HM3. If you want to use HM3 on a MAC, you will need to use...

Winamax changed the format of the hand history files for those tables so you need to update HM3 to the new beta* version to address the issue.** -...