fozzy71
*** HM3! ***

If this is happening we need some of the original hand history files sent to us for testing. Please zip and email the original problem hand...

Unfortunately this is not possible, you can only choose between the 2 included light/dark themes in the replayer settings menu.

If you want to +1 either of those issues you have to follow the steps above so you can be added to the internal developer tickets. That is how we...

This feature request is still in our 'backlog' group of tickets to be assigned at some point in the future. I do not have an estimate for when this...

The only thing in 8673 is going to have is more bugs that we fixed in 8714 so I am not sure why that customer wanted to use the older build.

You can see GG hands in the Opponents list, and reports, if you toggle on the HM3 - Tools - Settings... - General - Show anonymous players in...

If this happens again in the future: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum...

No, but you can disable it completely in the HM3 - HUD - HUD Options - General/General menu as shown below: Make sure you have the...

You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with...

If you create another new database and import the hands to the new database can you see them in the reports? Please try to create a new small/test...

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email...

Please make sure your poker site's preferred seating options are configured and matched to your HM3 - Tools - Site Settings - My Seat options. See...

Yes, it is a known issue. This issue has been documented in detail and provided to the developers to resolve. These changes should be available in...

Are they possibly stacked on/under the other ones that are showing? Try moving the HUDs around with the right mouse button to be sure. If that does...

Am I sure of what? HM2 does not support the manual import of GG Poker hands but HM3 will import them.

HM3 does not have positional versions of every HUD stat like HM2 did, as many customers felt it cluttered up the stats list. Instead we have the HUD...

I wrote up all the issues into a new ticket IMP-259 but the developer wants us to split it up into multiple tickets, one ticket for the EV and one...

I added your comment to IMP-250 but the developer told me to write up a new ticket for the EV issues so we definitely need you to send us some of the...

We are still working to add support for these new hands to HM3. This issue has been documented in detail and provided to the developers to...

You need to replace the 'Total Hands' stat in the HUD Editor... - Profile with the 'Total Hands Abbrev' stat:

Thank you for letting us know what solved your problems. Good luck at the tables. If you have any further questions or problems do not hesitate to...

You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

It opens fine for me even if I log out of dropbox. I downloaded it and uploaded it to filedropper for you so you can download it directly to your PC...

In the future you should not post your logs on the forums for privacy and security reasons, they should only be sent to us in a support ticket. It...

Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray. Open the HoldemManager.config...

What do you mean by it 'ruined' the database exactly? If the database is corrupted somehow then you should just create a new database and import...

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email...

First, you should remove that \Databases folder from the site settings. That is where your HM3 databases are stored, not where any site should be...

If none of the steps above helped and you have the same problems with default profiles we need you to send us your logs and screenshots/details of...