fozzy71
*** HM3! ***

They changed the format of the 4 card PLO hand history files so you need to install the new beta version we just released this morning from this...

As previously communicated in emails, alerts, and forum posts, there will be no future updates or support for HM2. WPN subsequently released an...

Unfortunately HM2 support ended on Dec 31, 2020. I am happy to still try to assist you with this particular ticket but please be advised going...

Unless I am misunderstanding your question I believe I answered this in the previous reply. You just need to open the 'Holdem Hole Cards' report...

If you have the final version 2.0.0.8714 of HM2 installed and Party released an update that caused the HUD to fail then there is nothing further we...

You can open the Report Selector - Preflop - 'Holdem Hole Cards' report then filter for 'AllInOnPreflop=true' and 'AllInOnPreflop=false' to compare...

I just tested this in our latest internal beta version of HM3 and had no issues. - Close your poker clients, close HM3 and right-click - 'Exit'...

When it 'disappears' can you still see the HM3 icon in the Windows Taskbar at the bottom of the monitor? If so, it is open but is being displayed...

It should tell you in the alert viewer in the upper right corner of HM3 how much to adjust it if the time is incorrect. You can also determine it...

Unfortunately the HM3 popups do not have the ability to display cell borders in the current HUD/Popup designer but it is something we hope to...

SBLimpFoldHU will only work when NumberOfPlayers=2. That's only HU hands. While position can be changed technically, it won't really work for any...

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray. - Please update to our latest...

If you are not on version 3.1.15.6860 yet please update from this link. - Close your poker clients, close HM3 and right-click - 'Exit' the HM3...

You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with...

Did the PokerKing client update recently and fail to update, causing you have to reinstall it, because HM3 was open during the PokerKing update? ...

It sounds like it is open but is being displayed outside the borders of your display. This can happen as a result of Windows updates, graphics...

If you have not installed beta version 3.1.15.6860 yet please update from this link. - Close your poker clients, close HM3 and right-click -...

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email...

Unfortunately we can only support one skin from any network being played at the same time.

Unfortunately HM2 support ended on Dec 31, 2020 and we never added support for this network to HM2. HM3 does not support it either and we have no...

HM3 (and HM2) do not have any live tracking features. HM2 had them originally but we disabled the 'Live Tracking' feature required to power them...

This is a bug in our software that the developers are investigating currently to try and correct. This issue has been documented in detail and...

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray. - Please update to our latest...

One of the developers is working on this specific issue now so it should hopefully be resolved in one of the upcoming beta releases if all goes well.

The issues with the HUD placement when using the 888 format is because the HUD is designed for 888 poker layouts so there is nothing we can do on our...

Updating to our latest beta should resolve this issue. You will receive a prompt to update HM3 any time there is an update available as long as you...

HM3 should have imported it with the same font as your HM2 HUD as shown in the attached images from a test I just did. If that did not...

Unfortunately it is not possible to edit this report and 'merge' lines together like you want. What is the difference in the 'Description' for...

Are you also saving and auto importing the C:\Site Name\TournamentSummary files for these games as instructed in this FAQ? If you continue to have...

Thank you for letting us know what solved your problems. Good luck at the tables. If you have any further questions or problems do not hesitate...