fozzy71
*** HM3! ***

Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a...

Please follow the instructions below to enable our new replayer code we are testing internally to see if that solves the issues. You can also...

The HUD will always reset for the Hero but the opponent's HUD should reflect lifetime data. Did you edit any of the HUD - HUD Options - 'Filters'?...

Try creating a new folder on your computer such as C:\StarsHands and C:\StarsTourneys then setup PokerStars.EU to save both the hands/results in...

I replied to your duplicate post on discord. Please try not to post the same question in multiple support channels/tickets to get a faster reply. ...

Please follow the instructions in this section of our PokerStars Setup FAQ.

That version requires the config edit in the General section as instructed earlier in that same thread here -...

That report sorts by Buy-In and Description. You would need to filter by each buyin amount separately in that report to get those results, I believe.

There is no option in the HM3 user interface to view lifetime hero stats in the replayer currently. It will be possible eventually, but for now, it...

Unfortunately, it is no longer possible to purchase or upgrade an HM2 license or any HM2-related apps now that HM3 has been released. All...

Its PFR in in unraised pots, not RFI, so to get the value you look at these two situations: Take PFR % while applying this filter: Take...

Please make sure your poker site's preferred seating options are configured and matched to your HM3 - Tools - Site Settings - Preferred Seating...

Unfortunately, I do not have an estimate for when this issue feature might be added.

All original hands that are auto-imported get moved to an archive for performance reasons. By default, your \HM3Archive is in C:\HM3Archive, but you...

Please reproduce and screenshot the error then send us your log files, along with the screenshots and details of what steps preceded the error to a...

Did you open the 'Tags' report or filter by tags? If you continue to have problems: Please try all the steps in this FAQ. If you...

No, that is not possible. Here is a FAQ explaining how the positions are named in the Reports and HUD for HM2, which should be the same format we...

Unfortunately, HM2 support ended on Dec 31, 2020 so it will likely not work at many of the sites that it used to support. You will need to upgrade...

Unfortunately, we can not debug an import error using a copy/paste of a single hand from the file. We need the complete original hand history file...

HM3 has 2 different 'FacingSqueezeAsXxxxxx' filters in the auto-complete filter field at the top of the reports but those filters do not currently...

What exactly are you trying to do that you are having problems with? Yes, if you follow the links in my previous reply there are some videos:...

Your Support & Maintenance (S/M) plan expired so you need the previous stable version, which you should be able to download from the HM3 - Help - My...

If you updated your tickets there is no reason to cross/double post here in the forums.

That is not something that you can edit.

Are you playing Zoom or Tournaments? I haven't checked the support tickets today so I haven't reviewed your logs yet but HM3 HUD is working fine for...

I must not have had any caffeine when I read this yesterday. You want to find the tournament hands you lost the most chips on? All you have to...

HM3/NC stats update after the hand has finished and been imported, not during the middle of the hand.

Which specific site/games are you having HUD problems at? Can you see the recent/current hands for the player in the Reports or Live Play view when...

Unfortunately, HM2 support ended on Dec 31, 2020. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End...

Correct, the totals row for stats is a 'Total Weighted Average' of each row above it. The number of opportunities for a stat in each row above can...