fozzy71
*** HM3! ***

Does the 'Time' for recently imported hands match your local computer time? If not, please edit the Tools - Site Settings - {your site/network name}...

One of our QA/Testing Manager's had already wrote up this issue: IMP-572: GGPoker: Add support for cashout hands I have added your email...

We will need customers to send us some of those new cashout hand histories for testing so we can write up the issue and have the developers add...

Unfortunately, HM2 support ended on Dec 31, 2020. There is nothing we can do with HM2 if you are having import issues. You will need to upgrade to...

There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we...

This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is...

Unfortunately, HM3 does not have such a feature at this time. This feature request has been documented in detail and provided to the developers for...

Thanks for letting us know that the beta update seems to have improved your issues so far. You will receive a prompt to update HM3 any time there is...

Select PlayerX and tag all hands where he was dealt in with a unique tag name. Then select PlayerY and tag all hands with a different tag. Select...

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray. - Please update to our latest...

- Please restart your computer. - Please download HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable...

This is because the short-stack player capitainefla was all-in on the flop but you and another player didn't go all-in until the turn: HM3...

Please update to our latest beta version of HM3 from this link. Please try all the steps in this FAQ. If you continue to have problems please zip...

That is by design apparently - Pokerstars disables auto rebuy function due to regulation for UK players Thanks for letting us know.

HM3 should be able to import those hands.

That is not possible.

Yes, that is the only site I am aware of with this issue currently.

If your Support & Maintenance (S/M) subscription expired in February that means you need to install the previously released stable version 3.1.21.0...

We subtract the rake when we parse the hands so that the 'Net Won' stats show your actual winnings regardless of how much rake was taken. We have...

Correct. There are a number of filters available by typing in the filter field at the top of a report that are not available in the filter editor...

I am not able to reproduce this in my database. Open the 'Position' report for that player and filter for FoldedToPreflopThreeBet=true then select...

The only stat we have for that scenario is TOTDefendvsRaiser Defend vs Raiser Percent of time player calls or raises preflop when facing 1...

Use the Report Selector - Analysis - 'Position' report and add the standard RFI% stat (green in the image) to the report. We also have some...

Net winnings do NOT include rake. In that example, your Net Winnings are the $15 that stat shows. It is what you actually won/lost and what your...

It is a pokerstars client bug that they will have to fix. Their seating files do not include the table numbers, even though they can be seen on the...

sum("FacingStealFolded") / sum("FacingSteal") sum("FacingStealCalled", "FirstRaiserPositionType == (short)PositionType.SmallBlind") /...

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray. - Restart HM3 and make sure HM3...

Filter for those 5 hands then export/send them to us in a support ticket as instructed here -...

Unfortunately, I do not have an estimate for when the new HUD 2.0 engine will be implemented.