Most sites do not write results/values for satellite wins so you will need to manually edit the results via the Reports - Tournaments - Tournaments -...
Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files to a support ticket...
As data mining is against the rules at all of the sites we support we can not provide technical support with hands customers didn't actually play in....
If you do not see an option to renew your HM3 Support & Maintenance (S/M) plan and the NoteCaddy subscription in the HM3 - Help - My Licenses... menu...
If you have already played some hands for that site and the HUD was working, you just need to switch the active player and/or create an alias if you...