fozzy71
*** HM3! ***

If the HUD is not working properly we need you to send us your log files in a support ticket as instructed in the previous reply. We can't know the...

In HM2 this was done in the HUD Designer with the 'New Panels' option. In HM3 we call these 'Groups' instead of 'Panels'. Open the HM3 - HUD - 'HUD...

We tried to develop a workaround for these improperly written hands in our recent release: IMP-155 - GG Poker: Payouts specified may not match pot...

HM3 will not list all available popups as an option to use on any/every HUD like HM2 did. You have to open the HUD - HUD Editor and choose the...

If this happens again in the future: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum...

I'm sorry to hear you were having issues with the software and I apologize for the delay in reply. This was caused by the alert/advisory we posted...

Please update to our latest stable version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable If...

You can login with the same email/password here? Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows...

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with...

The steps that were posted in the first link to delete the user.ini are not for using the old stars client. Did you try that yet? So Delete you...

We pushed a possible fix for the issue but it did not fix the issue for all customers unfortunately. We also have another related developer ticket...

I can't know what might causing it unless you send us the requested screenshots, logs and hand history files as instructed in the FAQ I linked in the...

- HM3 does not have positional versions of every HUD stat like HM2 did, as many customers felt it cluttered up the stats list. Instead we have the...

Is that a custom HUD you created or imported from HM2? Do you have the same problems if you use the HM3 'Standard' HUD profile? Try to remove any...

You posted in the HM2 forums and mention HM2 in the first sentence but your post then ends mentioning the Graphical and Standard HUD which are HM3,...

He was referring to the quote in that post: There are also a couple of general threads about PokerStars Aurora graphics problems on 2p2 with...

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with...

This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is...

Thank you. We are still adding new customer logs to that HMT-5411 developer ticket to see if they can find another possible fix for this in a future...

You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

That is not possible in our current HUD Editor and you are the first person that I can recall ever asking for this feature. If we get more requests...

The developers decided to toggle off the 'Show Times/Opportunities' in the HUD - HUD Editor - Popup Groups - Item Properties by default (for...

We can't know what is causing the problems from just a video. We need you to send the requested logs and other files as instructed in the previous...

You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with...

This is not currently possible. This feature request has been documented in detail and provided to the developers for future consideration. * ...

That stat is not meant to be used in the HUD, only the Reports, as we do not have any 'live tracking' feature* in HM3 to be able to determine the...

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email...

We just discovered the other day that the automated notifications of fixes/releases are not being sent out properly. Our QA/Testing Manager is...

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with...

This could be a corrupt PostgreSQL installation, or because you are using an unsupported version of PostgreSQL. We will need to see your log files....