formated computer now get a valid license could not be obtained for holdem manager
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  1. #1
    Junior Member
    Join Date
    Jan 2011

    Default formated computer now get a valid license could not be obtained for holdem manager

    After I formatted my computer I put in my key, picked pc1 and it says good to go. It then pops up a msg "a valid license could not be obtained for holdem manager. Please contact holdem manager for assistance. I emailed support 2 weeks ago and have not heard back. Can't find a number to call so I put here.

    License Failure Details
    1/10/2011 11:45:57 PM

    A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance. (apparently not via email lol)


    No licenses found in the suggestion cache.

    No compiled licenses found.

    No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

    Could not validate license "Small Stakes Edition (SMS-xxxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
    Cannot validate license at server.
    Could not perform validation request: VALIDATE.

    Stopped looking for additional licenses.

    System Info

    Timestamp: 2011-01-10T23:45:57 / 2011-01-10T17:45:57
    Entry Assembly: HoldemManager, Version=, Culture=neutral, PublicKeyToken=null
    Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
    Platform: Windows Vista Media Center 64-bit [6.1 Build 7600]
    OS Version: 6.1.7600.0
    CLR Version: 2.0.50727.4952
    Process Bitness: 32-bit
    Culture: en-US / en-US
    Encoding: Western European (Windows)
    IIS Available: True
    Machine Code: UWTU3-KQ91L-R1LPV-WPWX2-STVD3-SVG3L


    Accessibility * / 2.0 R 4927 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\Accessibility\ __b03f5f7f11d50a3a\Accessibility.dll

    DeployLX.Licensing.v3 *
    3.2.2000.0 / 3.2 R 3813 for .NET 2.0
    C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

    DevComponents.DotNetBar2 * / for .NET
    C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

    HoldemManager * / for .NET
    C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

    kkrk_-ly *
    3.2.2000.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)

    mscorlib / 2.0 R 4952 for .NET 2.0
    C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

    System / 2.0 R 4927 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System\ c561934e089\System.dll

    System.Configuration / 2.0 R 4927 for .NET 2.0

    System.Drawing / 2.0 R 4927 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

    System.Web / 2.0 R 4955 for .NET 2.0
    C:\Windows\assembly\GAC_32\System.Web\ f5f7f11d50a3a\System.Web.dll

    System.Web.Services / 2.0 R 4927 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

    System.Windows.Forms / 2.0 R 4927 for .NET 2.0

    System.Xml / 2.0 R 4927 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Xml\ 77a5c561934e089\System.Xml.dll
    Last edited by Patvs; 01-11-2011 at 02:01 AM.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Amsterdam, the Netherlands


    Reset your serial first, then try to re-activate HM

    we have launched a new online form for resetting your own serial codes.

    This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

    Please go to Hold'Em Manager Poker Tracking and Analysis Software and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.

    Activate: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager

    First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows

    Problems Registering Holdem Manager:

    Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

    This is a hidden SYSTEM file. (not just regular hidden files)

    Also please try this: (this debugs the software)

    1. Update to
    2. Create a new text document in the Config folder and name it LicDebug
    3. Open HM and register
    4. Close HM and delete the LicDebug.txt file


    If you emailed support, most likely the reply ended up in your SPAM folder.
    (can you PM me your email address, so I can check what happened with your email)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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