Hey there, just started grinding again and noticed these problems.
I have never had a problem, had my hands auto importing from a POKERSTARS folder but then it started not pulling any of my hands into HEM. Reports aren't updated nor do they show anything.
Here is what I have done:
Upgraded to 1.12.10
Created a new database and re-imported (still wont pull anything, says 0 hands imported even though im directing them to a folder with hands in it)
Created a new folder on desktop, dragged hands into it, added it to import hands, still wont.
Uninstalled HEM, reinstalled.
Really frustrating that i cant get this to work, any help would be great