literate-perfunctory
Poker Software
Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Junior Member
    Join Date
    Jan 2010
    Posts
    3

    Default Pokerstars.eu support?

    Hi!

    Since Swedish/Finnish players got migrated from Pokerstars.com to Pokerstars.eu today, HEM 1 stopped working (hand import, HUD...).

    When are we expected to get an update to solve these problems?

    Thanks in advance!

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Email us a recent handhistory of a .eu game to support@holdemmanager.com

    You can still set the lobby language to English right?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Aug 2010
    Posts
    19

    Default

    Any updates on this?

  4. #4
    Junior Member
    Join Date
    Oct 2009
    Posts
    6

    Default

    Go to options in your PS client, select Instant Hand History Options...
    Change the folder to C:\Users\"User"\AppData\Local\PokerStars.EU\HandHi story\"PS nickname"\

    Add this folder to auto import in holdem manager.

    Both import and hud works fine.

  5. #5
    Junior Member
    Join Date
    Apr 2010
    Posts
    1

    Default

    Quote Originally Posted by Foureyes View Post
    Go to options in your PS client, select Instant Hand History Options...
    Change the folder to C:\Users\"User"\AppData\Local\PokerStars.EU\HandHi story\"PS nickname"\

    Add this folder to auto import in holdem manager.

    Both import and hud works fine.
    This did not work for me. HEM1 imports files ok, but it does not find any hands in them. I tried with old HH-files and those were imported normally.

  6. #6
    Junior Member
    Join Date
    Aug 2011
    Posts
    3

    Default

    I have similiar problem. I can import all the hands to HEM1 but I only see less than half of them at reports tab.

  7. #7
    Junior Member
    Join Date
    Sep 2009
    Posts
    18

    Default

    I'm unable to change folder to pokerstars.eu

  8. #8
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Two issues here:
    -1 we stil have to investigate if the handhistories of the .eu client are slightly different than the .com formatting. (if they are this will require a HoldemManager update)
    -2 as was suggested, you need to manually edit the auto import folders

    In the PokerStars client--> Go to options in your PS client, select Instant Hand History Options...
    Change the folder to C:\Users\"your user name"\AppData\Local\PokerStars\HandHistory\ (if you used to have the PokerStars.com client installed using that folder)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
    Junior Member
    Join Date
    Feb 2012
    Posts
    1

    Default

    I have HM2 my HUD is only countning to 3 hands.

  10. #10
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

Similar Threads

  1. Does HEM support Pokerstars' KO tournaments?
    By kaiche in forum Manager General
    Replies: 1
    Last Post: 03-26-2011, 10:47 AM
  2. Pokerstars Home Games support
    By Munchus in forum Manager General
    Replies: 3
    Last Post: 01-14-2011, 12:04 PM
  3. Replies: 6
    Last Post: 05-15-2010, 10:09 AM
  4. When do you support 18-Max sngs at Pokerstars?
    By RaybanDK in forum Manager General
    Replies: 4
    Last Post: 08-16-2009, 02:51 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •