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  1. #1
    Junior Member
    Join Date
    Apr 2010

    Default Auto Import Misses Stars 200nl Hand, Won't Manually Re-Import

    After years of using HM1 with no problems this is driving me crazy.

    I played this hand today:

    PokerStars Game #73181618762: Hold'em No Limit ($1/$2 USD) - 2012/01/02 22:31:53 WET [2012/01/02 17:31:53 ET]
    Table 'Tucapel IX' 6-max Seat #6 is the button
    Seat 2: klorinho1 ($201 in chips)
    Seat 3: avatar-matts ($223.25 in chips)
    Seat 4: resetdave ($209 in chips)
    Seat 6: NotACatOK? ($202 in chips)
    spain1975 will be allowed to play after the button
    klorinho1: posts small blind $1
    avatar-matts: posts big blind $2
    *** HOLE CARDS ***
    Dealt to NotACatOK? [As Ac]
    resetdave: folds
    NotACatOK?: raises $2.40 to $4.40
    klorinho1: raises $15.60 to $20
    avatar-matts: folds
    NotACatOK?: raises $16 to $36
    klorinho1: raises $32 to $68
    NotACatOK?: raises $134 to $202 and is all-in
    klorinho1: calls $133 and is all-in
    Uncalled bet ($1) returned to NotACatOK?
    *** FLOP *** [6c 8c Ks]
    *** TURN *** [6c 8c Ks] [7c]
    *** RIVER *** [6c 8c Ks 7c] [6h]
    *** SHOW DOWN ***
    klorinho1: shows [Kd Ah] (two pair, Kings and Sixes)
    NotACatOK?: shows [As Ac] (two pair, Aces and Sixes)
    NotACatOK? collected $402 from pot
    *** SUMMARY ***
    Total pot $404 | Rake $2
    Board [6c 8c Ks 7c 6h]
    Seat 2: klorinho1 (small blind) showed [Kd Ah] and lost with two pair, Kings and Sixes
    Seat 3: avatar-matts (big blind) folded before Flop
    Seat 4: resetdave folded before Flop (didn't bet)
    Seat 6: NotACatOK? (button) showed [As Ac] and won ($402) with two pair, Aces and Sixes

    The hand appeared in the HUD under recently played hands, but is not visible in any report. The rest of my session is, but not this hand and perhaps others but this was the one I noticed. So it's not under sessions or reports or anywhere else anywhere in the database. When I try to manually import, it just seems to ignore it. I've upgraded to the latest version. I noticed the other day a few hands missing but it was the end of the year and I didn't care, but yeah I basically feel it's missing the occasional hand for some unknown reason.

    Could you try importing this and see what happens?



  2. #2
    Junior Member
    Join Date
    Apr 2010


    Edit: Creating a new database it imported fine. But I can't rig it to import into my actual database. And I still think there's a problem that it (and now I've noticed others) didn't import as part of the auto import.

  3. #3
    Junior Member
    Join Date
    Apr 2010


    never mind I'll just start a new db, weird is all

  4. #4
    Junior Member
    Join Date
    Sep 2010


    Just had the exact same problem on pokerstars today after years running without fault.

    Pulling my hair out here!

  5. #5
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Amsterdam, the Netherlands


    Create a new database: Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager

    reimport the hands.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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