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  1. #1
    Junior Member
    Join Date
    Jul 2018
    Posts
    1

    Default 9300 errors downloading hand histories from ACR

    And now none are showing up in the stats.

    ---

    And now I'm playing, and it says waiting for hands. And no HUD.

    --------

    Wandering through the menus, try "set seat", tells me I need to play some hands first.
    Last edited by (1)Player; 07-11-2018 at 08:28 PM.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,761

    Default

    Make sure it is set up - Hold'Em Manager 2 FAQs - Poker Software :: Winning Poker Network Setup

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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