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Thread: HM2 not loading

  1. #1
    Junior Member
    Join Date
    May 2018
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    1

    Default HM2 not loading

    Hello

    When i try opening HM2 it freezes at loading configuration module and i've tried everything to fix it. Is it possible to arrange a teamviewer session to fix it?

    Kind Regards.

  2. #2
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    27,923

    Default

    Please make a backup of your settings and reset them as described here.


    If that does not solve your problems please close HM2 and try to copy all files/folders EXCEPT FOR \Database and NoteCaddyDefinitions from C:\Users\UserName\AppData\Roaming\HoldemManager* to a new \Desktop folder. This will cause you to lose all of your settings but it will hopefully solve the problem.


    *If you can't see it, turn off the windows option that is hiding that directory. FAQ - Hold'em Manager (HM1) Poker Tracking Software :: How to See Hidden Files in Windows


    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

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