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Thread: Importing Hands

  1. #1
    Junior Member
    Join Date
    Mar 2015
    Posts
    16

    Default Importing Hands

    Hey,

    im playing on pokerstars and somehow this program forgot all options I set (like language, hotkeys, etc.) yesterday. I fixed everything but now Holdem Manager doesnt auto-import played hands.

    Pokerstars is saving hand histories (in english) and the folder is the same as in "HM2 - Auto Import Folders".
    I play zoom mostly and the hud is working while playing, except I'm not getting any new stats of course.
    If i play normal tables however the hud wont display and us "waiting for hands".

    Any thoughts?

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,681

    Default

    This update has been doing that to a lot of customers.

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

    Please also note that Play money tables are not supported.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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