Poker Software
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Dec 2013

    Default HM2 don't import hands with Pokerstars


    HM2 don't want to import my pokerstars hands. The hands are in english, Pokerstars import the hands on my computer but HM2 don't want to import them.

    When i go to "import folder" on HM2, the hands go to "errors" and are not imported.

    There is an other problem, i don't find my player name (of pokerstars) on HM2.

    Someone can help me?

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008


    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?
    Regards udbrky (Chris)

Similar Threads

  1. cannot import hands from
    By gouilluss in forum Manager General
    Replies: 4
    Last Post: 05-10-2011, 07:01 AM
  2. Cannot import Pokerstars hands
    By Deco in forum Manager General
    Replies: 2
    Last Post: 12-01-2009, 03:13 PM
  3. Donīt import hands in PokerStars
    By zecavis in forum Manager General
    Replies: 1
    Last Post: 08-31-2009, 02:22 PM
  4. Cant import Pokerstars hands
    By drexle in forum Manager General
    Replies: 4
    Last Post: 08-24-2009, 03:54 PM
  5. Can't import hands (pokerstars)
    By mark1976 in forum Manager General
    Replies: 1
    Last Post: 08-17-2009, 03:19 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts